How do I know when my credits are running low?
Low on SMS credits? ClubRight will notify you via the admin dashboard, where you can also view your current balance and update your billing details. Options to ‘Update Payment Method’ or ‘Unsubscribe’ are available on the 'Subscriptions' screen.
To receive automated notifications for your SMS bundle, make sure to keep your billing details up to date. This will ensure that you never run out of SMS credits when you need them most.
How are SMS credits managed?
ClubRight's billing cycle for SMS bundles is monthly. This means that at the start of each month, your SMS credits will reset to zero. This allows for accurate tracking and billing, ensuring that you are only charged for the SMS credits you use.
For example if you have a bundle of 200 credits and only use 100 credits, these will not roll over to the following month, SMS credits will always reset.
Who are Paddle?
All billing for SMS bundles is managed through Paddle, a third-party payment provider. Paddle acts as the merchant of record, processing payments for software companies like ClubRight. When you subscribe or upgrade your SMS bundle, charges will appear as "Paddle" on your bank or card statement.
Why do I have a charge from Paddle.net?
A charge from Paddle.net on your statement means you've purchased or subscribed to a product within Paddle’s network. For example, your SMS bundle subscription with ClubRight. If you're unsure about the charge, visit Paddle.net for more details about your transaction.
How do I Unsubscribe?
To unsubscribe from your SMS bundle, go to the ‘Subscription’ page in the admin dashboard. Click the ‘Unsubscribe’ button located at the bottom right. Any unused SMS credits will not roll over into the next billing cycle.
How do I receive SMS Responses?
To enable two-way SMS messaging, subscribe to the Inbound SMS Number option alongside your monthly outbound SMS bundle.
How do I update the payment method?
To update your payment method, go to the 'Subscription' page, then select the 'Update Payment Method' button on the right-hand side of the page.
How can I receive inbound messages?
To receive inbound messages you'll need to set up an additional monthly subscription in the subscription page, this may take up to 48 hours to activate. Find out more in our SMS Subscription help article.
Can I send SMS messages to international numbers?
Currently, our SMS service is available for UK numbers only. We're actively working to expand this service and hope to support international numbers in the future. Please keep an eye on updates for further developments.
Why have SMS messages not sent?
Please ensure you have an active subscription in place. You can also check the 'Subscription' page to view your remaining SMS credits.
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