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Access Control Recommended Suppliers SLA

What to expect from a ClubRight recommended access control supplier.

At ClubRight we carefully select a network of recommended access control suppliers who meet our standards of service, reliability, and customer focus. This article explains what you can expect when working with a ClubRight approved access control supplier.


Seamless integration with ClubRight

All recommended suppliers have completed numerous installations to ensure their solutions integrate effectively with ClubRight. That means:

  • Smooth setup and onboarding

  • Minimal downtime or disruption

  • Ongoing compatibility with ClubRight updates and features


High-quality support

Our suppliers are committed to providing top-tier customer service. You can expect fast response times, clear communication, and a willingness to collaborate with ClubRight to resolve any issues efficiently. They work with our Customer Success team, not against it, so you get the support you need when you need it.


A partnership approach

Recommended suppliers are part of your extended team, not just vendors. They understand the ClubRight ecosystem and are committed to helping your club succeed, with no passing of blame, full transparency, and a focus on long-term relationships rather than quick wins.


Reliable service level standards

Each recommended supplier agrees to a Service Level Agreement (SLA) with ClubRight, which sets out clear:

  • Response times

  • Resolution targets

  • Escalation procedures

This ensures accountability and peace of mind for you as the customer.


What you can expect, in summary

Feature

What it means for you

ClubRight compatibility

Hassle-free setup and use

Customer collaboration

Everyone working together

Fast support

Problems solved quickly

Secure and reliable

Trusted by the ClubRight team

Proactive communication

No chasing, just clarity


For the list of recommended suppliers, see Choosing an access control supplier. If you are working with, or planning to work with, an approved supplier and have any questions, or would like to see the full SLA, contact the Customer Success team using the orange chat button in your application.

Important Info -

The suppliers listed in our recommended supplier list are provided as a recommendation based on their general track record with ClubRight customers. This list is provided for convenience only and does not constitute an endorsement, warranty, or guarantee of any supplier's work. ClubRight has no commercial or financial relationship with these suppliers, and customers engage them entirely at their own discretion and risk. Any contract for services is between the customer and the chosen supplier; ClubRight accepts no liability for the quality, performance, or outcome of work carried out by third-party suppliers.

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