This feature allows members to request a cancellation or freeze of their active membership directly through the ClubRight Member App. It offers your members added flexibility, while you maintain full control over the process through manual review and approval.
💡 Important: This is a request only — not an automated action. No membership will be cancelled or frozen until your team processes it.
Package
This feature is available on the Complete package.
Why Use This Feature?
Enabling cancellation and freeze requests helps you:
Reduce inbound calls or emails about cancellations and freezes
Maintain full oversight — nothing is processed without your review
Log and track requests easily for audit or follow-up
How It Works
When enabled, members will see a “Request to Cancel” or “Request to Freeze” button next to their active membership in the Member App.
Once submitted:
A notification is sent to your team (via the dashboard or task list)
The member receives confirmation that their request has been submitted and is under review
You can then manually review and action the request as needed
How to Enable or Disable the Feature
Go to Settings → Club Info
Scroll to the 'Members Area' Settings tab
Toggle Request to Cancel Membership and/or Request to Freeze Membership on or off
Click Save Changes
By default, this feature is switched off — giving you control over whether or not to use it, based on your club’s policies.
Helpful Tip
We recommend updating your automated responses or follow-up processes to align with how you'll handle requests (e.g. time to respond, required steps, etc.) — this helps manage member expectations and ensures a smoother experience.