Modernised Member Options Menu
A fresh, cleaner design with large icon buttons replaces the old tick-box layout, making common actions like sending messages or adding notes much quicker and easier.
Benefit: Faster navigation, less clutter, and a smoother experience across all devices.
Packages: Core & Complete
Save Group Messages as Drafts
You can now save group emails mid-way and return to them anytime.
Benefit: No more losing long messages if you get interrupted or close the editor by mistake.
Packages: Complete
Card Removal Confirmation in the Till
Removing a saved payment card now prompts a confirmation.
Benefit: Prevents accidental deletions and saves time re-entering card details.
Packages: Core & Complete
ClubRight Pay Payment Failure Reasons Displayed
Failed payments now clearly show the reason for decline.
Benefit: Faster resolution for payment issues and reduced reliance on support.
Packages: Core & Complete
Member-Initiated Cancellation & Freeze Requests
Members can now submit cancellation or freeze requests directly from the ClubRight or Clubmate member app. Clubs manually approve all requests before any changes take effect.
Benefit: Reduces admin workload, encourages member self-service, and gives clubs full control over policy application.
Packages: Complete
More info: https://help.clubright.co.uk/en/articles/11794593-member-initiated-cancellation-freeze-requests
Location-Based Check-In / Check-Out
Staff can now check members into specific locations
Benefit: Better oversight of where members are at any time, improved staff accountability, and faster resolution of incidents or lost-equipment queries.
Packages: Core & Complete
Two-Way In-App Messaging
Members can now reply to messages directly in the app or start new conversations via a WhatsApp-style chat interface. Staff receive replies in the dashboard Message Centre.
Benefit: Seamless real-time communication that keeps all messages in one place and strengthens member engagement.
Packages: Complete
Important Update: Email System Improvements
We’ve strengthened our email delivery system to protect deliverability for all clients.
Two Email Types
Club Communication: Essential messages (receipts, confirmations, membership updates).
→ Sent automatically to active, frozen, or renewable-expired members.
Marketing Mailing: Newsletters, promotions, events.
→ Only sent to members who’ve given consent.
What You Need to Do
The first time you send a message, you’ll be asked to accept our updated email guidelines.
Owners must set marketing consent options if not already configured.
You’ll see exactly how many members will receive any group message before sending.
Better Member Protection
If a member marks emails as spam or their address repeatedly bounces, the system will limit what they receive and warn you before sending.
Benefit: More reliable email delivery and stronger protection for your club’s sender reputation.