How to Personalise the NEW Member App

Make it yours – customise colours, images, tiles and more to create a branded experience your members will love

The member app is where your customers interact with your club online – from joining and booking classes to managing their membership. With the new Homepage Builder, you can customise the look and feel of your member app to match your brand and guide members towards the actions that matter most to your business.

Please note: Some customisation features are only available to customers on the Complete package. Core package users will have access to basic customisation options only.

You can build from scratch or migrate your existing app content, please see here on how to do that:

Before customising your member app, ensure you have suitable logos uploaded to your account.

Your App Logo will appear in the member app header, so choose a clear, recognisable version of your logo that displays well at smaller sizes.

The Homepage Builder displays a live mobile preview on the right-hand side, allowing you to see exactly how your changes will appear to members using the app on their phones.

Select a header image to display at the top of your member app. This is a great opportunity to showcase your facility or create an aspirational first impression. Choose a high-quality landscape image that represents your club's atmosphere.

This image appears behind the "Tap to scan in" tile in the member area, or on the digital membership card if your club uses this feature. You can select an image or leave it blank for a cleaner look.

Add a personalised greeting that appears in the hero section below the header. Keep it friendly and on-brand, such as "Welcome to [Club Name]" or "Ready to smash your goals?"

The notification banner appears prominently at the top of the member area and is perfect for time-sensitive messages. Use it to promote special offers, announce facility updates, or share important information. For example: "Use code NEWYEAR for 20% off PT sessions" or "Pool closed for maintenance 15-17 Jan". Keep your message concise and update it regularly to keep content fresh.

Personalise the colours used throughout your member app, including text, backgrounds and buttons. Choose colours that align with your brand identity while ensuring good contrast for readability.

Tiles are the clickable options members see on their homepage, guiding them to key journeys like joining, booking classes or viewing their membership details. Click on the Custom Tiles tab to configure these.

Note: Custom tile editing, adding and reordering is only available to Complete package customers. Core package users will see a default tile layout.

To add a new tile, click + Add Tile. To modify an existing tile, click the Edit button next to it.

When editing a tile, you can configure the following:

Tile Name – Choose clear, action-oriented wording that tells members exactly what the tile does. For example, "Book a Class", "Join the Gym" or "View Timetable". Avoid vague names that might confuse members.

Destination – Select where the tile takes members when clicked. Ensure this matches your tile name – if your tile is called "Join the Gym", the destination should be "Start a Membership", not "Book a Class".

Display Type – Choose how the tile appears:

Tile Image – If using Image and Text display type, upload an eye-catching image that represents the action. Use high-quality photos of your facility, classes or members or stock images.

Enable/Disable – Use the slider to turn the tile on or off. The tile will show "Tile is Enabled" when active.

Click Save Tile when you're finished.

Drag and drop tiles to reorder them by clicking the six dots on the left of each tile. Place your most important calls to action at the top – if driving new memberships is your priority, put "Join the Gym" first. If you want to encourage bookings, lead with "Book a Class".

Choose the tile size from the dropdown menu. Large is recommended when using Image and Text display type as it gives images room to breathe and creates more visual impact. Smaller sizes work well for icon-based tiles or when you have many options to display.

If you'd prefer a faster setup, browse our pre-built templates by clicking Browse Templates under the Quick Start option. Select a template that suits your club and customise it from there.

If you have any questions about setting up your member app, our support team is here to help. Click the chat icon in the bottom right corner of your screen to start a conversation.