ClubRight's online joining process lets prospects register and join your club without needing to visit in person. They click your joining link, choose a plan, complete their details, and pay all in one flow, available at any time of day. This article walks through exactly what a prospect sees at each step, where to find your joining link, and how to share it.

The online joining flow has up to ten steps from landing page to first payment. Many steps are customisable, so what your prospects see depends on how you have configured your Member Area, Registration Fields, ParQ, payment methods, and optional add-ons.

The prospect lands on a Become a Member page that shows the membership plans you have made available online as cards. Plans set to In-Club Only on the plan editor's Availability tab are hidden from this page. Each card displays the plan name, an optional image and price line, the duration, and a Get Started button. Plans you have set as Featured display a FEATURED badge so they stand out. A Have a promo code? link sits at the top of the page so prospects with a code can apply it before browsing.

A Sign In button is also visible at the top so existing members can log in rather than create a duplicate account.

When the prospect clicks Get Started on a plan card, a modal opens showing the plan price, duration, and which clubs it is valid at (relevant for multi-site clubs). The prospect can review and click Select Membership to proceed, or close the modal to browse other plans.

If you have configured optional paid add-ons on the plan, an Add-on Offers page appears asking "Would you like to add any of these offers to your membership?". Each add-on is shown as a card with its name, price, and frequency (for example, "+£5.00 / month"). The prospect toggles each add-on on or off and clicks Continue.

Add-ons are charged in addition to the membership plan price, on the same payment schedule. They appear as separate lines in the basket summary later in the flow.

A new prospect is taken to a Create your account page, where they enter their First Name, Last Name, Email address, and Phone number. They must agree to your Terms and Conditions and Privacy Policy using separate consent checkboxes. The page is protected by reCAPTCHA.

If the prospect already has an account with your club, they can use the Already have an account? Sign in link at the top to log in and skip ahead in the flow.

After creating the account, the prospect sets a password by entering it twice in a Set your password modal and clicking Change password.

On the Contact Preferences page, the prospect opts in to your marketing communications (for example, your club newsletter), and selects where they heard about your club from a dropdown of marketing sources. They click Save & Continue to proceed.

The consent options shown are controlled in Settings > Communications > Consent Options, and the marketing sources dropdown is populated from Settings > Communications > Marketing Sources.

On the Update Your Profile page, the prospect provides any additional information you have set as mandatory under Registration Fields. Standard fields include title, gender, date of birth, address (with postcode autocomplete and a manual fallback), home and mobile phone numbers, emergency contact details, a referrer name, and an option to add a profile photo. A Save & Continue button submits the page.

📋 Note: A member can only upload a profile photo once themselves during the joining flow. If a member needs to change their photo afterwards, a staff member can update it from the member's profile in ClubRight.

If you have set up a Health Questionnaire (ParQ), the prospect completes it as part of joining. They answer each question and click Save & Continue. Answers flagged as high-risk will be visible to your staff as a HIGH RISK PAR-Q ALERT when the member checks in. See Setting up your Health Questionnaire (ParQ) for setup details.

The prospect sees a summary of the plan, the start date, and a full payment schedule. For recurring plans, all upcoming payments are listed. For one-off plans, just the single payment is shown. Any add-ons selected in Step 3 appear here as additional lines in the schedule.

Under How would you like to pay?, the prospect chooses from the online payment methods you have enabled on the plan: Debit/Credit Card or Direct Debit. They click Pay Now to proceed to secure checkout.

📋 Note: Cash and Standing Order are in-club payment methods only. They do not appear in the online joining flow, even if they are enabled on the plan. To take a Cash or Standing Order payment, the membership must be sold in-club by your team.

The prospect is taken to ClubRight's secure checkout. The exact screen depends on which payment method they chose:

Once payment is complete, the prospect is fully registered as a member of your club. They have access to your member area and the ClubRight Member App, and can use any activities, appointments, and bookings included in their plan.

📋 Note: A Start again link is available at the top of each post-registration step. If a prospect wants to choose a different plan part-way through, they can use this to return to the Become a Member page.

The link takes prospects directly to the Become a Member page (Step 1 above).

Your joining link works anywhere a link can be placed. Common places to add it:

Even if you do not have a website, you can still sign up members online by sharing the link directly.

You can control the online joining experience through your Member Area settings. This includes:

See Personalising the member app for the full list of options and how to configure them.

If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.