Hi There ! 

If you are reading this then it looks like the scanner and barcode are not working together 👎 However we are here and happy to help 😊

One resolution to this problem is to install the welcome screen with the barcode attached (please note that if you have already installed the welcome screen you will need to uninstall then reinstall)
You can find the welcome screen download within the club info section under apps. 

Another resolution is to open up the config within the welcome screen :) 

-To do this you will need to open the welcome screen then press f12.
-After here you are able to set the reader id by clicking set then scanning on the reader therefore linking it up :) 

If you are using a tablet and the welcome screen is not opening you need to download microsoft visual c++ then it should open https://www.microsoft.com/en-gb/download/details.aspx?id=48145

We hope this article has helped you :) 


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