Results for “calendar bookings update member s area”

30 results

• Setting up classes, activities and the diary

  How to set up your diary, booking rules, and bookable activities so members can book classes and sessions.

• Personalising the member app

  Customise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.

• Adding and removing member bookings manually

  How to book a member into a class from the diary, take payment, add someone to a class that's full, see why an unpaid booking is under Awaiting Payment, set regulars, check in, or remove them from one session or every future session.

• Setting up appointment bookings (PT sessions and 1:1s)

  How to set up bookable appointment types for PT, inductions, and other one-to-one sessions.

• Setting up your Terms, Privacy Policy, and other member area pages

  How to edit your Terms and Conditions, Privacy Policy, and other standard pages your members see in the member area.

• Where to find attendance, revenue and member reports

  A map of where each report lives in ClubRight: the Diary, the Members dashboard, Payments, and the Reporting section.

• Understanding the member profile

  An overview of the member profile dashboard: where to find a member's details, membership, payments, activity, and actions.

• Helping your members access and use the ClubRight Member App

  How your members download and sign in to the ClubRight Member App, what they can do in it, where they find their QR code to scan in, and how to promote it to drive adoption.

• Cancelling a membership: process and what to expect

  How to cancel a member's membership in ClubRight, immediately or on a future date, and what happens when you do.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• Connecting your website to ClubRight

  Link your ClubRight pages, registration, bookings, enquiries, and shop, from your own website, social media, and email.

• Setting up your Health Questionnaire (ParQ)

  How to set up your ParQ (Health Questionnaire), and how staff complete, review or update a member's ParQ in club.

• Why can't my member book a class?

  The common reasons a member can't book a class, how to fix each one, and how to let members book busy classes before pay-as-you-go customers.

• Troubleshooting member access: club, classes and app

  A quick guide to the most common reasons a member can't get into the club, book a class, or log in.

• Working with the Payments area in ClubRight

  What's in ClubRight's Payments area: collections, transactions, debtors, reports, providers, and bulk tools.

• Creating a booking in the diary

  How to schedule a class or one-off session into your diary using the Schedule Class wizard.

• Setting up staff users and permissions

  How to add staff members to ClubRight, set their role and permissions, let a Manager see revenue, whether you can stop a staff member booking members in, set their working hours, and what to do if a staff member hasn't received the email to verify or confirm their account.

• Online joining process

  Walk-through of how a prospect joins your club online, what they see at each step, and how to share your joining link.

• Booking bans: blocking members from bookings

  How to stop a member booking, either until a set date or from specific activities.

• Member login and password troubleshooting

  Common reasons a member can't log in to the ClubRight Member App or their online member area, and how to resolve them.

• Giving a member a free session

  How to give a member or prospect a free class by booking them in with a complimentary pass.

• Tracking class attendance

  How to see who attended, who missed their booking, and your show-up rate by activity.

• How do I stop bookings on a day the gym is closed?

  Block out a day in the booking diary for a closure or bank holiday, and stop members booking sessions on the day the gym is closed.

• Why can't my member see classes in the app?

  The reasons a class might not appear in a member's app, and how to make it visible.

• Blocking and unblocking users

  How to block someone by email from signing up, logging in or getting into your club, what the block does and doesn't cover, and how to unblock them.

• Custom fields and tagging

  How to add custom registration fields, remove a compulsory question from your join form or make it optional, and use tags to group and filter your members.

• Getting started with the new ClubRight: video guides

  Short video guides to help you find your feet in the new ClubRight, covering the areas you are most likely to need.

• Till and point of sale overview

  How to use the ClubRight till: starting a sale, taking payment, applying discounts, and completing the sale.

• Handling member data requests: deletion and data export (GDPR)

  How to handle a member's request to delete their account or export their personal data, from the app request through to completing it in club.

• How does a member set up or change their Direct Debit?

  How members and staff set up or change a Direct Debit, by route and by provider, including lead times.