Results for “creating and using booking bans”

30 results

• Booking bans: blocking members from bookings

  How to stop a member booking, either until a set date or from specific activities.

• Troubleshooting member access: club, classes and app

  A quick guide to the most common reasons a member can't get into the club, book a class, or log in.

• Blocking and unblocking users

  How to block someone by email from signing up, logging in or getting into your club, what the block does and doesn't cover, and how to unblock them.

• Adding and removing member bookings manually

  How to book a member into a class from the diary, take payment, add someone to a class that's full, see why an unpaid booking is under Awaiting Payment, set regulars, check in, or remove them from one session or every future session.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• Setting up and using credits

  How to set up credit packs for activity access, how members use credits, and how to remove or refund credits.

• Creating and setting up products

  How to create products and set up pricing, stock, availability, promo codes, bolt-ons and groups for your shop and till.

• Setting up classes, activities and the diary

  How to set up your diary, booking rules, and bookable activities so members can book classes and sessions.

• Creating a booking in the diary

  How to schedule a class or one-off session into your diary using the Schedule Class wizard.

• Setting up resources (rooms, equipment)

  How to set up bookable rooms and resources like bikes or courts, and link them to activities and appointment types.

• How do I stop bookings on a day the gym is closed?

  Block out a day in the booking diary for a closure or bank holiday, and stop members booking sessions on the day the gym is closed.

• Why can't my member see classes in the app?

  The reasons a class might not appear in a member's app, and how to make it visible.

• Creating your first membership plan

  A step-by-step guide to setting up a membership plan in ClubRight using the new plan wizard.

• Why can't my member book a class?

  The common reasons a member can't book a class, how to fix each one, and how to let members book busy classes before pay-as-you-go customers.

• Using Saved Replies when sending messages

  How to use your Saved Replies when messaging a member, messaging a class from the diary or in Smart Workflows. Not available in Group Messages.

• Creating and managing Saved Replies

  How to create and manage Saved Replies in ClubRight, your reusable messages for the situations you need to communicate about often.

• Personalising the member app

  Customise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.

• Setting up booking notification emails for staff

  How to set up your staff to automatically receive an email when a member books into a class or activity they're assigned to.

• Setting up appointment bookings (PT sessions and 1:1s)

  How to set up bookable appointment types for PT, inductions, and other one-to-one sessions.

• Selling tickets so members can book multiple spaces

  How to let members book more than one space on an activity in a single booking, using ticket purchasing.

• Till and point of sale overview

  How to use the ClubRight till: starting a sale, taking payment, applying discounts, and completing the sale.

• Multi-site bookings: booking classes across your sites

  How to let members book classes and activities across more than one of your sites, using group memberships or credits.

• Responding to messages in Conversations

  How to read and reply to member messages in your ClubRight Conversations, choose a reply channel, and manage the thread state.

• Helping your members access and use the ClubRight Member App

  How your members download and sign in to the ClubRight Member App, what they can do in it, where they find their QR code to scan in, and how to promote it to drive adoption.

• Online joining process

  Walk-through of how a prospect joins your club online, what they see at each step, and how to share your joining link.

• Customising email templates: overview

  An overview of the email templates you can customise in ClubRight, what each one does, how to edit them and how to send yourself a test.

• Giving a member a free session

  How to give a member or prospect a free class by booking them in with a complimentary pass.

• Multi-site access: letting members use more than one site

  How to set up memberships that let members enter more than one of your sites, and how multi-site access differs from bookings.

• Sending a group or bulk message

  How to send a message to all your members or a filtered group, including channel options, marketing emails, seeing who a group message went to, and finding replies.

• Configuring your messaging settings

  How to configure incoming notifications, send windows, message review, automatic messages, and signatures in your Messaging Settings.