When a member books into a class or activity, ClubRight can automatically email the relevant staff member so they always know who is attending. This article covers how to turn on booking notifications and how each email is routed to the right person.
How booking notification emails work
Once booking notifications are turned on:
If the activity has a Default person assigned, that staff member receives the booking email
If no Default person is assigned, the booking email goes to anyone with Club Owner access
This lets you choose between routing emails directly to the staff member running the activity, or having all bookings come to your owner-level admins.
Step 1: Turn on booking notifications
From the burger menu, click Settings
Select Diary & Booking
In the Who gets notified about bookings? section, toggle Booking notifications on
With this turned on, booking emails will be sent automatically whenever a member books a class or activity. Until you assign a Default person to individual activities (see Step 2), all booking emails will go to your Club Owner-level admins.
Step 2: Assign a staff member to an activity (optional)
If you want a specific staff member to receive booking emails for a particular activity:
From the burger menu, click Settings
Under Your Offerings, select Activities
Click the activity you want to update
On the What is this activity? page, select your staff member from the Default person dropdown
Click Save Changes
Note: if the staff member does not appear in the dropdown, they need to be set up as a staff member first. Add them via your staff management settings before returning to assign them.
The selected staff member will now receive booking emails for that activity by default. The Default person is who gets assigned whenever the activity is scheduled into the diary. You can override this on a case-by-case basis on individual diary entries, for example if a different staff member is covering a one-off session, and booking notifications will follow whoever is assigned to that specific diary entry.
Have more questions about booking emails?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.