Results for “changing direct debit bank details”

30 results

• How does a member set up or change their Direct Debit?

  How members and staff set up or change a Direct Debit, by route and by provider, including lead times.

• ClubRight Pay Direct Debit explained

  How ClubRight Pay Direct Debit works for your club, including what's included, pricing model, and settlement timings.

• Why has a member's Direct Debit failed?

  Common reasons a member's Direct Debit can fail, how to identify which one has occurred, and what to do to recover the payment.

• Changing a member's Direct Debit payment date

  How to change the Direct Debit collection date for a ClubRight Pay or GoCardless member.

• ClubRight Pay Card explained

  How ClubRight Pay Card works, including supported payment methods, the integrated terminal, costs, and security.

• Direct Debit timings explained

  Key timescales for Direct Debit payments in ClubRight, including new mandate setup, collection cycle, and when to freeze or cancel.

• Changing your business bank account

  How to update the bank account ClubRight pays your member income into, and the one your software licence is collected from.

• Direct Debit indemnity claims

  What Direct Debit indemnity claims are, how to challenge them, and what to do when a payer raises a claim against your club.

• Payment methods compared: Direct Debit, Card, Cash, and Standing Order

  How Direct Debit, Card, Cash, and Standing Order compare in ClubRight, and which to choose for your club.

• Setting up ClubRight Pay Direct Debit

  How to set up ClubRight Pay Direct Debit, from initial application through verification to taking your first collection.

• Changing or upgrading a member's plan

  Move a member from one membership plan to another (for upgrades, downgrades, or plan switches) without cancelling their membership.

• Troubleshooting overdue members

  Why members become overdue, how to spot them in ClubRight, and how to collect the missed payment.

• Working with the Payments area in ClubRight

  What's in ClubRight's Payments area: collections, transactions, debtors, reports, providers, and bulk tools.

• Payments overview

  The different payment methods you can use in ClubRight, including cash, card, Direct Debit, standing order, and PDQ.

• Using GoCardless in ClubRight

  How GoCardless works in ClubRight for existing customers, including payouts, mandates, notifications, and missed payments.

• Selling, closing, moving, or expanding your club

  What to do when you sell, close, relocate, or expand your club, including how to notify us and your payment providers.

• Investigating billing disputes and payment errors

  How to investigate a billing dispute or payment error in ClubRight, starting with the member's record.

• Cancelling a membership: process and what to expect

  How to cancel a member's membership in ClubRight, immediately or on a future date, and what happens when you do.

• Bulk transferring your Direct Debits to ClubRight Pay

  How ClubRight transfers your existing Direct Debit members from another provider to ClubRight Pay, including timelines and what to expect.

• Refunding a member: process and rules

  How to issue refunds in ClubRight for Direct Debit, card, and cash payments, including timings and the partial-refund limit.

• How are failed payments retried?

  How automatic retries work for each payment provider, including how many attempts are made, how often, and when they stop.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• A member has been charged twice

  How to spot, check and refund a duplicate charge in ClubRight, and the common causes.

• Creating your first membership plan

  A step-by-step guide to setting up a membership plan in ClubRight using the new plan wizard.

• What does the Balance & Activity screen show?

  Your balance, payments collected, and fee breakdown by provider — what Balance & Activity shows, and why Direct Debit fees don't appear here.

• Changing membership prices in bulk

  How to update the price for many members on a plan at once using Bulk Payment Actions, and what to check before you do.

• Can I move a member to another of our clubs?

  There's no move option. Cancel at the old club, add them at the new one and set up their payments again.

• Why can't my member pay by card online?

  What to check when a member can't pay by card during online joining, from club setup to the card itself.

• What is happening to DFC and Harlands Direct Debits?

  ClubRight is disconnected from DFC and Harlands from 1 November 2026, and their final collection is 8 November. What changes, what you'll see in ClubRight, and how your members are moved to ClubRight Pay.

• What can be edited on a live membership plan

  A quick reference guide to which membership plan settings can be changed after a plan has been assigned to a member.