What is a bulk transfer?

In simple terms is the process by which Direct Debit mandates are moved from one collection company to another collection company.

This transfer process is known as a bulk change.

This transfer is achieved by cancelling the existing mandates with the current provider and then setting up new ones through the new provider on a set date, without any input or action required from the customer. We will make all of this happen for you, and your part in this process is simply to provide us with the relevant data from your outgoing provider.

When you come across to Clubright, we will ask you whether you have any current Direct Debit payers to transfer to Clubright Pay as part of the onboarding journey, and hand-hold you through the process

Please note - the members you are transferring will receive notification, by email, that they will see a change on their bank statement post bulk transfer. This is a legal requirement of the bulk change process.
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The mandate is purely the method of payment like card, cheque or cash and the transfer makes it possible to move these to a new provider without your customer needing to supply their bank account details again.

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​IMPORTANT NOTE
Once you start the bulk transfer process you MUST NOT continue to create memberships and Direct debits using your previous software provider.
All new memberships have to be created using ClubRight Pay for Direct Debit payments
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Thanks,

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Please keep ask us if you have any questions regarding a bulk transfer so we can help. Do not think you cannot ask us as that is what we are here for at ClubRight.