This article is designed to provide quick question & answers when setting up Paxton or if you have an issue that means your Paxton system does not work as expected.
A whistle stop video Help
IMPORTANT NOTE
Ensure that the Paxton Approved Company knows what you are looking to achieve with having Access control fitted and that they are fully understanding of the work necessary to install and simply connect ClubRight.
There are 2 reasons why you will need an Approved Paxton Access control company to ensure you are connected correctly with ClubRight
1) No Access Control fitted, which means it will require a site survey so that an Access control company can provide a quotation for this to be installed and connected with ClubRight.
2) Paxton already installed. which then needs to be connected with ClubRight and may also require new hardware that the Access control company can advise on for you.
Choosing who to install your Paxton Access Control
Approved Suppliers
It is highly recommended to choose from one of ClubRight's approved suppliers as they will have all the experience needed for s smooth easy install to your business premises and will provide the necessary survey needed in advance of producing a quotation for their services.
As such these suppliers know exactly what hardware to fit to efficiently connect to ClubRight making for a smooth install.
Using an alternative Paxton InstallerIf you were to use your own choice of supplier we do provide some easy to understand instructions for your Access Control company to follow. Please note if non-recommended suppliers subsequently require assistance with your installation, we are not able to directly assist other than to provide the knowledge articles. If they require expert help, we will provide details of recommended suppliers who are able to assist, and there will be a charge for their services. We cannot stress enough that you do consider a recommended supplier to ensure your access control is installed right-first-time, with no issues.
ClubRight do not recommend hardware options as this is the expertise of the Paxton engineer.
Ensure that your chosen supplier fully understands how to connect Paxton to ClubRight and has also bench tested if necessary all readers/hardware in advance of the installation date to ensure a smooth install for you.
The ClubRight Welcome Screen operates independently of Paxton to update the Paxton database with your members latest status every 5 mins, allowing the door to be managed.
Here’s what Clubright are responsible for:Provision, maintenance and support of the Clubright SaaS membership database, and the Clubright Welcome Screen (the locally hosted connector between Clubright and the outside world)
Provision, maintenance and support of the Clubright side of the integration services, that allow Clubright (via the Welcome Screen) to connect to, and update the Paxton database
Our core responsibility within the general access control scenario, is limited to the above services
As part of this core responsibility, we will update membership data directly to the Paxton database, on a 5-minute repeating schedule, including the latest payment and membership status’s to ensure that active and up-to-date paid members are permitted entry, in line with the opening times and any visit limits you have configured. This is subject to there being a valid connection to the Paxton database, and the Paxton database being online, available, correctly configured and updated
Here’s what we’re not responsible for:
Provision, maintenance or support of:
Your local network, devices, cabling and any associated infrastructure
Any element of your Paxton database, including configuration, certificates, version control, updates and connections to any additional access control services
Any other on-site hardware or software
Other Top Tips
Ensure you have a healthy Windows 10 or above PC (Not a laptop) that is in good working order and free from any issues that would allow it now to work correctly
Ensure you that this PC is connected to your internet router ideally hardwired to avoid dropouts typically caused by WiFi connection.
It is important to note that if you have a previous membership software provider connected to Paxton it is critical that all connections to your previous provider are removed from the Windows PC that ClubRight is connected to.
The ClubRight integration allows you to connect to Paxton Net2 software
The Paxton Installer will then advise on all the hardware needs that are required
Magnetic Door
Turnstiles
Speed GatesQR Code readers
PIN Pads
Have a problem?
If you do happen to experience a situation where your Paxton set up is not working as expected it will typically be a localised issue that has occurred in your business rather than a global ClubRight issue.
In this case as a first port of call please reboot your PC device where the Paxton database is resident, which will restart the Paxton services. Should that fail, please contact your installation engineer.
You can be assured that if Clubright is operational on your Web Browser and the Welcome Screen application is running, the issue will be a local one relating to a PC, network, or Paxton database issue - we cannot assist you directly with any of these issues.
In rare the event of a Global ClubRight issue be rest assured the Tech Team will know about it already and working on swift resolution for all our customers.
To check if ClubRight has a Global issue please click on the button below