Saved Replies are reusable messages you create once and use whenever you need to send them. A trainer calls in sick, the gym is closed for maintenance, an event needs a reminder, a payment fails: instead of writing the same message from scratch each time, you pick a saved reply and the composer fills in the subject and message for you. Everything stays editable before sending.
What can you use Saved Replies for?
Anything you send more than twice is a good candidate. Common examples include:
Cancelled class notices
Event and open day reminders
Missed payment chasers
Facility closures, such as pool maintenance, snow days, or car park resurfacing
Holiday opening hours
Re-engagement nudges for members who have stopped visiting
Follow-ups after a trial or induction
You create as many as you want, named and written your way.
Creating a Saved Reply
From the top-right of your ClubRight dashboard, click the Settings icon
Select Saved Replies
Click to create a new saved reply
Enter a name for your saved reply. This is how you will find it later in the composer, so name it descriptively (for example, "Class cancelled due to instructor illness").
Fill in either or both of the content options:
Email content: the subject line and a rich-text message. Used when the saved reply is sent via email.
Plain content: a title and a plain-text message. Used when the saved reply is sent via SMS, push notification, or in-app notification.
Save your saved reply
Note: the composer will pick the right content depending on how you are sending the message. If you only fill in email content, the saved reply will only appear when sending by email. To make it available across every channel, fill in both fields.
Editing or deleting a Saved Reply
From the Saved Replies page in Settings, you can:
Edit a saved reply at any time. Changes apply the next time someone uses it.
Delete a saved reply if you no longer need it. Already-sent messages are not affected.
What happens once you have at least one Saved Reply
As soon as you have created your first saved reply, a Saved Replies picker appears next to the subject line in the message composer. From there, you or your team can search for and pick any saved reply when sending a message to a member or group of members.
For more on using saved replies in the composer, see Using Saved Replies when sending messages.
š” Helpful tip: a saved reply can reach members on four channels: email, SMS, push notification, and in-app notification. Fill in both the email content and the plain content when creating a saved reply, and the same reply is ready to go out on any of those channels. The email content is used for email sends. The plain content is used for SMS, push, and in-app sends.
Have more questions about Saved Replies?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.
Related help articles