The ClubRight Member App is available now for your members to download! It will enable them to make purchases, book classes and keep up to date with the latest news in your club.
Firstly, head over to the App Store or Google Play Store and search ClubRight.
Hit download, and wait for the app to appear on your home screen. Then simply log in and you're good to go!
IMPORTANT
Phone Compatibility
It should be noted that phone compatibility is constantly changing as Apple and Google Play change/upgrade their software environments as part of the continued evolution of mobile Apps.
This will mean that older devices might not work due to compatibility as it is no longer supported by Apple/Google for the latest App development needed.
If you have a customer that is having issues we would also recommend that some customers may delete the App and start again to gain access assuming their phone is compatible and not an older version that is no longer being supported.
Please Note:
As with most apps, please make sure you have an internet connection (WiFi, 4G etc.) when using your app to ensure ease of use 👍
Please also remember that you will need an up-to-date 2D RFID bar code scanner, (which can be purchased from us) to read the bar code on the screen of the device. Just message us to place your order or browse our hardware catalogue on the button below
Your member must register online in the usual way before downloading the App 😊
Remember, the App is for Member use only, and not for admin use of the ClubRight software.
Access Notifications on the Member App
In order to help your customer understand why they may not be able to gain access to the club at any given time, these are the messages that will appear which are relevant to different status's that a customer might have.
Maximum Capacity Reached:
"Sorry Bob. You do not have access to the club at this time. We have reached the maximum number of people allowed in the club at one time."
Outside of Operating Hours:
"Sorry Bob. You do not have access to the club at this time. The club is currently closed. <Reason>"
(Clubs can customise a reason, e.g., "cleaning in progress.")
No Active Membership:
"Sorry Bob. You do not have access to the club at this time. Please chat to a member of staff about setting up a new membership."
Membership Restrictions:
"Sorry Bob. You do not have access to the club at this time. Your membership plan doesn't allow you in at this time."
Outstanding Fees or Missing Direct Debit Details:
"Sorry Bob. You do not have access to the club at this time. There are outstanding membership fees due on your account. Please chat to a member of staff."
Visit Limits Exceeded:
"Sorry Bob. You do not have access to the club at this time. You don’t have any credits left on this membership. Please chat to a member of staff."
No Group Access for Sister Clubs:
"Sorry Bob. You do not have access to the club at this time. You don’t have a membership that gives you access to this club."
Primary Benefit is that your customer will have served up to them a reason why they cannot gain access to the club, which is very useful if your provided unmanned access to your business premises.
Top Tip 💡
Your members cannot gain access to the Members App unless they have registered in the ClubRight software in your club as this means that their email will be recognised when the customer logs into the App Store.