A ParQ (Physical Activity Readiness Questionnaire) is a short health questionnaire that new members complete when they join your club. It helps you identify anyone who might need extra support or medical clearance before they start training. ClubRight lets you build your own ParQ from scratch or from templates, and flag specific answers as high-risk so your team sees an alert when those members check in.
⚠️ Important: If your ParQ has questions set up, it is live. There is no on/off switch. Members joining online will be asked to complete it as part of their sign-up.
Where to find ParQ Setup
Open Settings from the burger menu, expand People & Access in the left sidebar, and select Health questionnaire (ParQ). The ParQ Setup screen opens with a Your questions panel and a How does this work? guide alongside it.
How to add a question
Click + Add another question.
Type your question in the question field, for example "Do you have any heart conditions?".
Enter up to three answer options. The first two ("Yes" and "No") work for most ParQ questions, with an optional third option if needed.
For each answer, decide whether to enable:
Ask for details: when a member selects this answer, they will see a text box to explain further. Use this when you need more information, for example if someone answers "Yes" to having a medical condition.
Flag as high-risk: tick this on any answer that should flag the member as high-risk, for example "Yes" to chest pain. Staff see a HIGH RISK PAR-Q ALERT when that member checks in.
Click Save Changes in the top right.
Reordering and deleting questions
To reorder questions, use the grip handle on the left of each question to drag it into place. To remove a question, click the bin icon on the right of the question row. Click Save Changes in the top right to confirm.
Using Scenario Templates
If you would rather start from a ready-made set of questions, click Scenario Templates at the top right of the ParQ Setup screen and choose a template that matches your club. You can edit any of the loaded questions to suit your needs before saving.
What members see when joining
When a new member joins online, the ParQ appears after they choose their membership plan and before the payment screen. They complete the questions, and if any answer has Ask for details enabled, an extra text box appears for that question. Once submitted, their answers are saved against their member profile.
When members are asked to complete a ParQ
If you have ParQ questions set up, members are asked to complete it in the member area when they:
join online
start a membership from the member area
book a class without a membership
The ParQ appears after they confirm their details and before payment. Members who already have a membership but haven't completed their ParQ will see an Action Required prompt on their member area home screen. Members can't update a ParQ they've already completed — only a member of staff can, using Update answers.
Sending a ParQ to a member
You can email a ParQ to a member when you add their membership in club. At the Welcome & PARQ step, choose Email PARQ link to member. See Manually adding a membership in club.
An existing member can't currently be sent or resent a ParQ by email or text. If a member hasn't completed their ParQ, they'll see an Action Required prompt when they log in to the member area and can complete it there. Members can't update a ParQ they've already completed — only a member of staff can, using Update answers on the member's profile in club.
Can I have a different ParQ for each membership?
No. Your club has one ParQ, and everyone who completes it answers the same questions, whichever membership plan they're joining. There's no setting to link questions to a plan. Write questions that make sense for all your members, and use Ask for details where you need someone to explain more.
Can I make the ParQ mandatory?
No. There's no setting that makes the ParQ mandatory. When staff add a membership in club, the ParQ can be left until later, and a member whose ParQ shows PARQ · TO DO can still be checked in.
At the Welcome & PARQ step when you add a membership, you can choose:
Email PARQ link to member
Capture in person now
Capture later: the membership still starts, and the member stays flagged on your dashboard until the ParQ is done.
How do I find members who haven't completed their ParQ?
Go to Contacts > Member Data > ParQ ("Check for missing or expired forms").
Change the status filter from All statuses to Not completed. Choose Completed to see members who have filled it in.
Completing a member's ParQ in club
If a member hasn't completed their ParQ, an orange PARQ · TO DO alert appears on their member profile. Once it's completed, this changes to a green PARQ · DONE.
Click Contacts in the left-hand menu and select Members.
Find the member and open their full profile.
Select the orange PARQ · TO DO alert.
Select Fill in questionnaire.
Complete the questionnaire with the member and select Save & Continue.
Reviewing or updating a member's ParQ
Open the member's full profile.
Select the green PARQ · DONE alert. The ParQ Answers panel shows the date it was completed and the member's answers, including any extra detail they've provided.
To change their answers, select Update answers. The questionnaire opens with their previous answers already filled in.
Update the answers with the member and select Save & Continue.
⚠️ Note: The ParQ alert only appears on member profiles if you have questions set up in Settings > People & Access > Health questionnaire (ParQ).
What happens when a high-risk member checks in
If a member's ParQ answer was flagged as high-risk, your staff see a HIGH RISK PAR-Q ALERT when that member checks in. This is a visible prompt for your team to review the member's ParQ before proceeding, so they can apply any precautions needed. The member's profile also shows HIGH RISK PAR-Q and the answer under Alerts.
Can I keep a high-risk member out until staff have seen their ParQ?
Yes. Go to Settings > How your club runs > Club Access, turn on Keep members out until staff have seen a high-risk PAR-Q and click Save Changes.
When it's on, a member with a high-risk ParQ answer can't check in until a member of staff has seen their answers. They're turned away with "Please chat to a member of staff about your health questionnaire before you go in." This applies to staff checking them in from their profile too.
To let them in:
Open the member's full profile and select HIGH RISK PAR-Q.
Go through their answers with them.
Click Seen, let them in.
They can then check in as normal. Staff still see the HIGH RISK PAR-Q ALERT each time they check in.
Can I clear the high-risk alert once we've viewed someone's ParQ?
No. The alert comes from the member's ParQ answer, so it can't be dismissed, and it shows every time they check in for as long as that answer is flagged as high-risk. It goes when their ParQ no longer has a high-risk answer.
If the member's health has changed, update their ParQ with them:
Open the member's full profile and select HIGH RISK PAR-Q.
Select Update answers, go through the questions with the member and select Save & Continue.
If an answer no longer needs an alert for anyone, untick Flag as high-risk on that answer in Settings > People & Access > Health questionnaire (ParQ) and click Save Changes. That changes it for every member.
How do I stop a completed ParQ creating a task?
Change what happens when a ParQ is completed in Task Settings. When a member fills in their ParQ, ClubRight can add a task, add a notification ("Member has filled in their ParQ - please review it.") or do nothing.
Click Settings in the left-hand menu.
Under Communications, click Task Settings.
Next to ParQ completed, choose Create Notification, Create Task or Disabled. It saves straight away.
A notification shows under Needs attention on Club Overview and in Communication > Notifications until someone dismisses it. See How do I clear a notification from my home page?
Can coaches see injuries or medical concerns on the class register?
Yes, for members whose ParQ answer is flagged as high-risk. On a class's bookings in the Diary, they have a HIGH RISK PAR-Q label beside their name ("High-risk PAR-Q answer — review before activity"). Notes on a member's profile don't show on the class register.
To make an injury or medical question flag members:
Go to Settings > Health questionnaire (ParQ).
On the question, tick Flag as high-risk on the answer that should flag the member, for example "Yes".
Click Save Changes.
The flag applies straight away, including to members who've already given that answer.
Helpful tip
💡 Less is more. Keep your ParQ short and to the point. A long list of questions can put new members off during the sign-up flow. Five well-chosen questions cover most clubs and stay easy to complete on mobile.
Example questions to start with
If you are not sure what to include, the following questions are a good starting point. Use Flag as high-risk on the answers that should trigger a check-in alert, and Ask for details where you want a member to expand on their answer.
Do you have any heart conditions?
Do you experience chest pain during physical activity?
Do you have high or low blood pressure?
Are you pregnant or have you given birth in the last 6 months?
Are you taking any medication we should be aware of?
Is there anything else we should know about your health or medical background?
Have more questions about ParQ Setup?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the chat button at the bottom right of your ClubRight dashboard.