Your Getting Started Session
This is completed with the sales consultant who sold you ClubRight along with 1 member of your staff who will then become your dedicated ClubRight ninja and who will train other staff to use it once they have set it up and had the onboarding session too that follows this one, The session is for a maximum of 1.5 hours and typically (Time allowing) you will get extra time before this via our early access allowance where you can start familiarising yourself with everything.
Once you have had your Getting Started session we will reach out to you and book in a Review Session
This is completed by one of our expert onboarding staff with 1 member of your staff who will then become your dedicated ClubRight ninja and who will train other staff to use it, The session is for a maximum of 1-hour and should you require extra time, we may charge you. Typically it is never needed though.
The Help Desk and Onboarding Team will now be your primary point of contact once the Getting Started session has been completed by the Sales Consultant, so if you contact that person directly they may not be in the best position to assist you if with your questions.
We promise to make sure we will do everything we can to ensure we are on time to deliver your Getting Started & Online Review Sessions. In very rare circumstances, we may be delayed helping another customer, but we will communicate to let you know this. Should you be running late, please also let us know so that we can manage your expectations. It may be that we will have to reschedule your session, as we have other people booked in. If you are later than 15-minutes it is very likely that we will have to rearrange, as otherwise the session will be rushed and you will not get out of the session what you need. If you miss 2x sessions, we will only be able to book a session in on an ADHOC basis only (Not booked in advance) so that we can look after our other customers.