Visits - Shows all customer visits, date, time in, time out and the Track and Trace feature allowing the business to see who was in at the same time as other customers used widely during the pandemic.

Diary - Activity summary, number of attendees when, time in tine out, max attendees, booked, waiting list and attended all in one place

Staff - shows activities taken by member of staff, how many activities and how many were booked.

Tasks - shows date stamped tasks allocated to a staff member, tasks completed on time, tasks due but overdue and overdue. Comes with a red, amber and green for status of these tasks

Sales Funnel - Create your own customer journey with the sales funnel and measure your sales success

Overview & Net Gain - Shows the position with sales vs cancelled members to determine if the business is in positive gain (Growing) or negative gain (reducing)

Overdue members - shows all customers that are overdue a payment and allows to collect via the Till direct from this report

New members - shows new members joined by time period as well as by membership plan

Renewed members - shows which customer have renewed their membership, when and how much was paid

Attendance - shows attendance by time period, how many times per person, and their duration of stay in the business

Referrals - shows who recommended a friend to join the club so you can reward that person

All active members - all customers that are paid therefore active by membership plan

All Inactive members - all customers that are cancelled

All frozen members - shows customers that have their payments frozen with CR pay GoCardless and Stripe integrated as the chosen payment provider

All expiring members - shows all customers due to expire and when they are about to expire in how many days time.

All expired members - shows customers that have expired

All verified members - shows customers who have access to their account and the Members App

All non-verified members - showing customers that have not verified their account hence why they cannot access the Members App

Members with bolt-ons -

Outstanding Credits - credits by customer, how many and when they are due to expire

All prospect members - breaks down all people who have made an enquiry but not purchased from you yet. can also link directly to that person from the report

All hot prospect members - shows those who have started an online purchase but stopped making them a good contact to make to see why

Birthday List - shows all birthdays for a period of time

Birthday List (male) - shows all male birthdays for a period of time

Birthday List (Female) - shows all female birthdays for a period of time

Marketing sources - really handy report to see which advertising/marketing channels are working for you. means you can focus your finances in the right direction

Messages - shows emails and SMS that have been sent by customer and time period

ParQ Report - shows who has completed a ParQ, on what date an details added

All Awards - shows all awards and that have been awarded review times, by visits

Award reviews - shows customers with awards that need to be reviewed before being awarded.

Bulk Emails - shows the activity of your bulk emails split down into
Customers name
Recipients of the email
Openers of the email
Who clicked the email
Unsubscribers of your emails
Emails that were sent

Failed emails - Breaks down what happened when an email was sent and typically why they failed, split into the following reasons
Permanent Rejections
Transient Rejections
Undetermined
Complaints

Member Label Report - Allows to print off labels for licencing purposes

Sleeping members - shows all customers that are active and paying but no attendance is being registered for them for a month or more

Amber alert members - shows members who have not attended more than twice over the last 14 days and could be at risk of leaving

Red Alerts - shows members who have not attended more than 4 times this month and could be at risk of leaving

Expired frequent attenders - shows members who who were in a good attendance habit and now could be at risk of leaving

Attendance - Daily attendance by customer, time in. time out, how long they were in and on what day

Length of Stay - Can see the value of a member based on how long they have been a member and how much they have paid during that period their membership was Active.

Bookings and Appointment Reports

Activity Attendance - shows customer attendance by activity allowing you to see utilization of each class by total

Missed Attendance - shows customers who have not attended an activity allowing you to fine them or ban them directly from the report

Attendance by Activity - shows total attendance booked and attended by activity

Till History - allows staff members to cash up by denomination at the required times through the day. This report is viewable by staff for this reason unlike others

Operating and Performance Report - this report is at the heart of your business and should be used daily as a financial management of the business. Shows all the key elements that drive the business.

Membership Collections - shows money collected by GoCardless/Stripe allowing you to link back by customer and transaction in one place

Active Direct debits - shows members with a payment method like GoCardless direct debit/Stripe card. Is there an active membership plan how much and the next payment date

Debtors - shows every customer that owes the business money at that time and such alerts you to collect it

Membership forecasts - When connected with GoCardless you will be able to see a forecast based over 6 months ahead using what was collected last month and what has been sold for the following month

Member value report - shows the total value of a customer in addition to membership sales to include products purchased and classes as well

Product sales report - shows product sales by time and also nominal a code to split income streams

Stock levels - shows your stock position and when to reorder new stock as required

Payroll (by attendance) - shows attendance by hours if your staff swipe and swipe out it will record the hours worked

Payroll (by activity) - shows the activities that have been hosted by a member of staff if they are paid based on how many activities they host

SMS report - shows how many messages are sent when, what the message was and how much they have cost to send

ePoints report - shows by member their ePoints allocated, spent and unused as at the date selected.