You can personalise the automatic emails your club sends out — such as booking confirmations, welcome emails, freeze notices, and more — so they reflect your branding and communication style.
Package
This feature is available on the Complete package.
Why Use This Feature?
Editing email templates allows you to:
Add your club logo, tone of voice, and contact details
Ensure members receive clear, branded communications
Modify the layout or wording for key automated messages
Keep communications consistent across different processes
⚠️ Important: We recommend leaving the system commands in place (such as placeholders or merge tags) to avoid disrupting the functionality of the emails.
How to Edit Email Templates
Go to Settings → Email Templates
Select the email you want to edit from the list
Make your changes — such as adding a logo, personal message, or custom contact details
Save your changes
Emails You Can Edit
You can customise the following system emails:
Layout Template – Controls the layout used by all other emails
Booking Email – Sent to members after booking an activity
Booking Instructor Email – Sent to instructors when a booking is made
Membership Freeze Email – Sent when a member’s plan is frozen
Membership Unfreeze Email – Sent when a plan is unfrozen
New Award – Sent when a member receives a new award
Till Receipt Email – Sent after a payment or purchase
Welcome Email – Sent when a member first joins
Helpful Tip
If you’d like to preview or reference all types of automatic emails sent from ClubRight, you can view the full list in the email logs or ask our support team for an overview.