What are tags and how can I use them?
Organise members using custom labels for targeted actions
Tags let you assign custom labels to members — either individually or in bulk — so you can quickly filter and take action on specific groups, regardless of plan or membership status.
Package
This feature is available on the Complete package only.
Why Use This Feature?
Tags give you flexible ways to:
Group members by any criteria you choose
Filter and message only the relevant members
Avoid duplicate communication across plan types
Assign multiple tags to the same member without restrictions
You can create and manage tags based on whatever makes sense for your club — from sunbed access to event attendance or anything in between.
Example Use Case
You offer several plans that include sunbed access. Rather than messaging each plan type separately or sending irrelevant updates to all members, you:
Create a Sunbed tag
Apply it to all relevant members (across multiple plans)
Filter by the Sunbed tag in the Members Grid
Send an update to just that group when needed
How to add a new Tag to an individual, or group of members:
Option 1
Individual member tagging:
Go to the member’s Profile
Under the Comms Hub, type in the name of the tag (e.g. sunbed)
Press Enter on your keyboard
Click Save — the tag is now added to that member
Option 2
Bulk add a new tag to multiple members:
Go to the Members Grid
Filter by Member Status or Membership Package
Click Selected Member Options → Add/Remove Tags
Type in the new tag name
Press Enter, then click Go
The tag will be applied to all selected members
How to Apply an Existing Tag
Option 1: Tag an individual member with an existing tag
Go to the member’s Profile
Start typing the tag name — select it from the dropdown
Click Save to apply the tag
Option 2: Bulk apply an existing tag to multiple members
Go to the Members Grid
Filter by Member Status or Membership Package
Click Selected Member Options → Add/Remove Tags
Start typing the tag name and select it
Press Enter, then click Go
How to remove tags:
⚠️ Once a tag has been removed from all members, it is deleted from the system. You’ll need to recreate it if you want to use it again later.
Option 1: Remove a tag from an individual member
Go to the member’s Profile
Click the X on the tag you want to remove
Click Save
Option 2: Bulk remove a tag from multiple members
Go to the Members Grid
Filter by the group you want to update
Click Selected Member Options → Add/Remove Tags
Enter the tag name under the Remove section
Click Go to remove the tag from all selected members
Helpful Tip
Use Tags for Smarter Communication -
Use tags to create targeted communications — whether it’s for facilities like sunbeds, event participants, age-based groups, or anything specific to your club. Let your members know why they’re tagged (e.g. "You’ve been tagged as Sunbed because your membership includes sunbed access") to give them extra clarity and value.