The member app is where your members interact with your club online, from joining and booking classes to managing their membership. You can customise the look and feel of the app to match your brand, control what members see when they log in, and set up the registration and access settings that work for your club.

📋 Note: Some customisation features are only available on the Complete package. Core package users have access to basic customisation options only. Existing custom tiles will still be present but cannot be edited.

From here you can navigate between three sections using the left-hand menu: Member Area Homepage, Member Area Pages, and Access & Registration.

This is the first thing members see when they log in. The homepage editor has two tabs: Branding and Custom Tiles. A live mobile preview on the right-hand side updates as you make changes, so you can see exactly how the app will look to members.

The Branding tab controls the visual appearance of your member app homepage.

Once you are happy with your branding setup, click Save as Template in the top right corner to save it as a template you can reuse or apply again in future.

Changes save automatically and are reflected in the live preview on the right.

Tiles are the clickable buttons members see on their homepage. They guide members towards key actions such as joining, booking a class, or visiting the online shop. Click the Custom Tiles tab to manage them.

📋 Note: Adding, editing, and reordering tiles is only available on the Complete package. Core package users see a default tile layout.

To add a new tile, click Add Tile. To edit an existing tile, click Edit next to it. When editing a tile you can set:

Click Save Tile when done.

To reorder tiles, drag and drop them using the six-dot handle on the left of each tile. Place your most important calls to action first.

Tile Size (All packages): choose the size tiles appear on the homepage from the dropdown. Medium (3 per row) is the default. Large works well for Image & Text tiles; smaller sizes suit icon-based layouts or when displaying many options.

Quick Start templates (All packages): if you want a faster setup, click Browse Templates to choose a pre-built tile layout and customise from there.

Tile Suggestions: ClubRight will suggest tiles based on your club's setup. For example, if you have on-demand content but no tile linking to it, a suggestion will appear. Click Add to include it.

If you've added a tile and can't see it in the preview, even after moving it to the top, it's usually down to where the tile links to. Some tiles only show when there's something behind them for the person looking at the app. The preview shows the app as it looks to you, so if you have no bookings yourself, a My Bookings tile is hidden from you. Members with a booking will still see it. Moving a tile doesn't change whether it shows.

These destinations hide the tile until there's something to show:

If none of these explains it, check the tile's settings:

To check a tile that hides itself, don't rely on the preview. Sign in to the member area as a member who has what the tile needs, such as a test member with an upcoming booking for My Bookings.

This section controls the pages available within your member area.

Custom pages are shown on the Club Info screen and can also be linked from custom tiles or the menu. To add a new custom page, click Add Custom Page. Existing pages show their status (Live or Draft) and can be opened or edited from here.

Standard pages are built-in pages that are always available in your member area. These include About Us, Bookings calendar, Club homepage, Login, Member area homepage, Membership Plans, Online Shop, Privacy Policy, Register, and Terms & Conditions. You can copy the URL for any standard page to link to it directly.

Members can see how busy your club is in the When to Visit section of the About page, in both the member area and the app. It shows your busiest times as soon as your opening times are set, and adds Live Attendance when you also set a capacity. There is nothing else to switch on, and there is no separate switch to show or hide either one: both are controlled in Settings > Club Access.

In the menu, the About page shows as About [your club name]. When to Visit shows:

Live Attendance and the charts are built from member check-ins. If your members don't check in through ClubRight, for example because you don't have a welcome screen, Live Attendance stays at 0 and the charts stay empty.

To show busiest times and popular times:

To show live attendance:

If you also fill in Just using the gym, Live Attendance counts against that number instead of Total capacity.

To remove live attendance:

Live Attendance is removed from the About page. Popular Times Today and Busiest Days stay.

When to Visit can't be hidden on its own. It shows whenever opening times are set, and your opening times also control when members can check in, so we don't recommend removing them just to hide it.

This section controls how members access your member area and what information they provide when signing up.

Choose which fields are required when members register. Standard fields include Title, First Name, Last Name, Gender, Date of Birth, Address, Town, County, Postcode, Home Tel Number, Mobile Number, Emergency Contact Name, Emergency Contact Phone, and Profile Photo. Tick the fields you want to make mandatory.

You can also add Custom Fields to capture any additional information your club needs by clicking Add new field.

💡 Helpful tip: After making changes to your homepage, use the live preview on the right to check how the app looks on mobile before saving. You can also click View Member Area in the left-hand menu to see the full member experience as a logged-in member.