Member Experience
Personalise what your members see, including member app, the members area, the joining flow, and member login.
10 articles
- Setting up your Health Questionnaire (ParQ)How to set up your ParQ (Health Questionnaire) so members complete it when joining and high-risk responses are flagged to staff.
- Personalising the member appCustomise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.
- Helping your members access and use the ClubRight Member AppHow your members download and sign in to the ClubRight Member App, what they can do in it, and how to promote it to drive adoption.
- Member login and password troubleshootingCommon reasons a member can't log in to the ClubRight Member App or their online member area, and how to resolve them.
- Forgotten passwordHow a member resets a forgotten password from your club's login page, step by step.
- Online joining processWalk-through of how a prospect joins your club online, what they see at each step, and how to share your joining link.
- Redirecting members to a custom confirmation pageSend new members to a custom confirmation page at the end of the joining process to support tracking and marketing campaigns.
- Enquiry page on your websiteCapture website visitors' interest with an enquiry form that creates dashboard tasks and feeds prospects into your Sales Funnel.
- Switching between clubs in the appHow members who belong to more than one ClubRight club can switch between them in the app.
- Understanding the member profileAn overview of the member profile dashboard: where to find a member's details, membership, payments, activity, and actions.