Freezing a membership puts it on hold. All future payments are skipped for the duration of the freeze, and the membership does not progress. When the membership is unfrozen, payments resume as normal. This is useful for members who are injured, travelling, or taking a temporary break.
How to freeze a membership
Click Contacts in the left-hand menu and select Members.
Find the member and click their card to open the quick panel, then click Full profile.
On the member's profile, click the membership tile (for example, Rolling Monthly (Active)) to open the Manage Membership panel.
Click Freeze.
Set the From date. This defaults to today.
Set the Until date, or leave it blank to freeze the membership indefinitely until you manually reinstate it.
Click Freeze now.
Once frozen, all future payments will be skipped. Payments will not resume until the membership is manually reinstated.
📋 Note: Frozen memberships appear under the Frozen status filter on the Members page, making them easy to find when it is time to reinstate them.
How to unfreeze a membership
Go to Contacts > Members and filter by Frozen to find the member.
Open the member's full profile and click the membership tile to open the Manage Membership panel.
Click Unfreeze to reinstate the membership.
Once unfrozen, the membership becomes active again and payments resume on the next scheduled collection date.
Member-initiated freeze requests
If you have enabled cancellation and freeze requests in your Member Area settings, members can submit a freeze request themselves through the Member Area. These requests appear in Settings > Finance & Billing > Cancel & Freeze Requests for your team to review and action.
To enable this, go to Settings > Member Area > Access & Registration and toggle on Enable cancellation/freeze requests.
💡 Helpful tip: If you know in advance how long a member will be away, set both the From and Until dates when freezing so the freeze period is clearly defined.