Your club's circumstances can change. You might sell it, hand it to a new owner, close it, move premises, or open another site. In each case there are steps to take so the transition is smooth and your members are not disrupted. This article explains what to do for each situation and how to let us know.
Important: Whatever the change, contact your payment provider separately as well as ClubRight. ClubRight cannot change your bank details, transfer your account to a new owner, or stop your member collections on your behalf. Those steps sit with you and your payment provider.
Selling your club or changing ownership
If you are selling your club or passing ownership to another person or business, let us know early and follow the steps below. Doing so keeps the handover stress-free and protects your members' data.
In advance of the sale completing
Tell us you intend to sell or transfer ownership, and give us the proposed transfer date. You can reply here asking to talk to a member of the Customer Success team, or email help@clubright.co.uk. At this stage you can also share the new owner's details and give us authorisation to discuss your ClubRight system with them ahead of the handover.
For data protection reasons, we follow the correct ICO process for a change of ownership. We will ask you for proof of sale as the outgoing owner, including the transfer date. A scanned copy is fine. It is also a good idea to add the new owner to your system at owner or admin level so they can take over when your access is removed on the agreed date.
On or near sale completion
1. Contact your payment providers. This makes sure money collected from your members is paid to the new owner after completion. You must do this directly with each provider you use:
ClubRight Pay Card: email clubrightpay@unipaas.com to introduce the new owners. UNIPaaS will take them through verification and complete the bank account and entity change.
ClubRight Pay Direct Debit: email customer.services@landz.co.uk to introduce the new owners. London and Zurich will take them through verification and complete the bank account and entity change.
GoCardless Direct Debit: follow GoCardless's own business ownership and legal entity change process on their support site.
2. Send us the new owner's details. Provide their full name, business name, telephone number, and email address. We will contact them to welcome them to ClubRight, arrange any training they need, and send them a link to set up the ongoing ClubRight licence payment.
Closing your club
If you are closing your club, let us know as well as your payment provider, contacted separately. We require one calendar month's notice so we can prepare to shut everything down and remove your customer data. To tell us, reply here asking to talk to a member of the Customer Success team, or email help@clubright.co.uk. We will then confirm when your system will be switched off.
Before that date you need to:
Prevent any further sign-ups.
Cancel any active member subscriptions and Direct Debit mandates.
Turn off any active integrations on your Integrations page.
Tell your payment provider separately that you are closing.
Important: If you need a full export of your customer data, request it before your switch-off date. Once your system is shut down, this data is deleted and cannot be retrieved.
Moving to new premises
If you are moving your club to a new address, ClubRight moves with you. Because ClubRight is cloud based, you usually only need to update your address on your Club Info page. If your move means you need new functionality, such as access control, reply here asking to talk to a member of the Customer Success team so we can advise.
Opening another site or expanding
If you want to open another site or add another ClubRight account, we can help you set this up and advise on the best approach for running more than one club. To get started, reply here asking to talk to a member of the Customer Success team, or email help@clubright.co.uk, and tell us what you are planning.
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