Compliance
Terms, privacy, GDPR setup, and data protection guidance. Includes ClubRight's policies and your club's compliance obligations.
24 articles
- Consent options and marketing sourcesHow to set up consent options and marketing sources to keep your marketing compliant and track where members come from.
- Finding and filtering your membersHow to search, filter, and save filtered views of your members in the Members area.
- Upgrading your ClubRight planHow to upgrade your ClubRight plan to add more features, and who to contact to arrange it.
- Cancelling your ClubRight subscriptionHow to cancel your ClubRight subscription, including the notice we need and who to contact.
- Selling, closing, moving, or expanding your clubWhat to do when you sell, close, relocate, or expand your club, including how to notify us and your payment providers.
- Handling member data requests: deletion and data export (GDPR)How to handle a member's request to delete their account or export their personal data, from the app request through to completing it in club.
- Setting a member's profile pictureHow to add or change a member's profile photo, and how members can set their own.
- Setting up member groupsHow to create member groups to organise and message members together, and how to add members to a group.
- Setting up your till drawer and receipt printerHow to connect a receipt printer and cash drawer to ClubRight using the Welcome Screen and POS application.
- Custom fields and taggingHow to create custom registration fields and use tags to group and filter your members.
- Editing your club infoUpdate your club's name, contact details, branding, and policies on the Club Info page.
- Terms of Business and Privacy PolicyFind ClubRight's current Terms and Conditions and Privacy Policy, published on our website and kept up to date.
- Our Customer PromiseWhat ClubRight commits to when you contact support, including response times and how we keep you updated.
- Our Cyber Essentials certificationClubRight holds the Cyber Essentials certification. What it means and what it covers for your club's data security.
- Setting up your club account for GDPR complianceHow to set up your terms, privacy policy, and consent options in ClubRight to support your GDPR compliance obligations.
- ClubRight complaints handling policyHow ClubRight handles formal complaints, including how to raise one, our response timeframes, and the resolution process.
- Preventing access abuse and credential sharingHow to use ClubRight to detect and prevent credential sharing, login abuse, and unauthorised access at your club.
- Adding and editing notes on member and prospect profilesHow to add and edit private internal notes on a member or prospect's profile.
- Till and point of sale overviewHow to use the ClubRight till: starting a sale, taking payment, applying discounts, and completing the sale.
- Awards and accreditationHow to manage belt grading in ClubRight using Awards and Accreditation: set up belts, issue them, and track who is due to grade.
- Two-factor authentication and login timeoutsHow two-factor authentication and the login timeout work for your staff, and how to set how long staff stay logged in.
- ClubRight security and data protection: common questionsAnswers to common questions about how ClubRight secures and stores your data, including encryption, hosting, retention, and passwords.
- Parent and guardian accountsHow parents and guardians can create and manage their children's accounts, memberships, and bookings from the Member App.
- Adding a referrer to a memberHow to record who referred a member by adding a referrer to their profile.