Balance & Activity shows your balance and payment breakdown across every payment provider connected to your club: what's available to withdraw, what's still processing, and your recent transactions with the gross amount, fee and net amount for each payment. You'll find it at Payments > Balance & Activity. It shows the fees on card payments but not on Direct Debit payments, which have a - in the Fee column. Cash and PDQ payments taken at the till don't appear here.
Where to find it
Open the burger menu (top left) and go to Tools > Payments.
In the left sidebar, under Providers, select Balance & Activity.
What the screen shows
Available to withdraw and Processing: your balance broken down by provider.
A transaction list with the gross amount, fee and net amount for each payment, so you can see what you've taken and what's been deducted as fees. Card payments show the fee taken. Direct Debit payments show - instead (see below). Settlement dates are in the CSV export.
Filters for status (successful, failed, pending) and provider, so you can narrow the payment breakdown to what you need.
What it doesn't include
Cash and PDQ payments taken at the till. These aren't processed by a connected payment provider, so they won't appear here — check Till History instead.
Direct Debit fees. Direct Debit payments show - in the Fee column. See below for where to find these charges.
Totals for a period. This screen doesn't add up how much you've collected. For collected and failed payments, go to Payments > Overview, or see Where do I see my club's revenue? for your total revenue.
A date range filter. You can filter by status and provider, but not by date.
Why do Direct Debit rows show "-" in the Fee column?
Direct Debit payments show - in the Fee column, whether they come through ClubRight Pay Direct Debit or GoCardless. Each collection is charged at a flat fee, and the amount depends on which ClubRight package your club is on. To check your Direct Debit fees, see your ClubRight invoice or your Direct Debit provider's invoice.
Have more questions about Balance & Activity?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.