Milo is ClubRight's AI assistant, built into ClubRight. It answers questions about your club using your live data and our help centre, and it can do everyday jobs for you, such as booking a member onto a class, adding a note or freezing a membership. Milo always shows you an approval card before it changes anything. It works for whoever is signed in, so it only sees and does what that login is allowed to.
What can Milo look up?
You can ask Milo about:
members, their profiles, memberships, payment history, visits and bookings
who's overdue, failed payments and the Debtors list
your timetable, bookings, attendance and how full your classes are
reports on joiners and cancellations, visit counts and who's in the club now
your Red Alert, Amber Alert and Sleeping Members lists
leads in your sales funnel, your tasks and your automations
how to do something in ClubRight, answered from our help centre
What can Milo change for me?
Milo can:
add a new member, or correct a member's name, email, mobile or address
add notes and tasks, and tag members
book a member onto a class or cancel their booking, and manage waiting lists
create class types and put classes on your diary
create membership plans and products
freeze or unfreeze a membership
cancel a membership with today's date
send an email or text to one member, or resend a welcome email
email a group of members (it counts who will receive it first, so you can check the number)
move leads through your sales funnel
pause or switch on an automation, or create one from a template
Does Milo ask before it changes anything?
Yes. Before every change, Milo shows an approval card saying exactly what it is about to do. Nothing happens until you approve it. If you decline, nothing changes, and you can tell Milo what to do differently.
What can't Milo do?
Milo can't move money, so it can't take a payment, give a refund, or clear or write off a balance. When you need one of these, it tells you where to do it in ClubRight.
It also can't:
text a group of members (use Communication > Group messages, see Sending a group or bulk message)
delete members or payment history
change how a member pays, or set up a Direct Debit mandate
edit an existing membership plan, or move a member onto a different plan
change what existing members pay (use Payments > Bulk Payment Actions for that)
edit a till sale, or delete classes from your diary
change your club settings
work on a club you're not signed in to (use Switch Club to move to another club, then ask Milo there)
Who can use Milo, and what do they see?
Milo is being switched on club by club. If you see the round Milo button at the bottom right of your screen in ClubRight, your club has it.
Your team use Milo with their own ClubRight login. Milo sees and changes only what that login allows, so its answers match what that person can open on screen. For example, if a staff member's role doesn't include payments, Milo won't show them payment information either. An Owner can change what each role can see. See Setting up staff users and permissions.
Is there a limit on how much my club can use Milo?
Yes, each club has a weekly usage limit. If your club reaches it, Milo shows a message and chat starts again the following Monday. If you're regularly reaching the limit, speak to our team about a higher one.
How do I speak to a person from Milo?
Click the round Milo button at the bottom right of your screen in ClubRight.
Under the message box, click Looking for human support?
In the Talk to ClubRight Support panel, click Start a new conversation, then type your message to our team.
You can also just tell Milo you want to speak to a person, and it will open a support chat for you. If something is urgent, call us on 0203 884 9777, Monday to Friday, 9am to 5pm.
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