If a member has forgotten their password, they can reset it from your club's login page in a few quick steps. It works the same way whether they sign in through a web browser or the ClubRight Member App.
How to reset a forgotten password
Open your club's login page in a web browser, or open the ClubRight Member App.
Click Forgot password on the login screen.
Enter the email address associated with the account and submit the form. A password reset email will be sent to that address within a few minutes.
Open the password reset email and click the link inside. This opens a page where a new password can be set.
Enter the email address again, choose a new password, and confirm it. The new password takes effect straight away and can be used to log in.
⚠️ Note: The email address entered must match the one on the member's profile in ClubRight. If the reset email does not arrive after a couple of minutes, check the spam or junk folder, and confirm the email address was entered correctly.
If the member still cannot log in
If the reset does not work, or the member is having other issues logging in, see Member login and password troubleshooting for the most common causes and fixes.
💡 Helpful tip: If the member was added to ClubRight by staff rather than joining online, they may never have set a password. The Forgot password flow is also how they set their password for the first time — they just need to use the email address on their profile.