Bolt-ons are optional add-ons that members can have alongside their membership, such as an extra class each week or a credit pack. When you set up a brand new membership, you can include bolt-ons during the process. For a member who is already on a plan, there is no button to add a bolt-on to their existing membership directly. Instead, you use a workaround: add a new membership on the same plan with the bolt-on included, then cancel the original membership.
Important: This is a workaround, not a built-in feature. You are recreating the membership with the bolt-on attached and cancelling the old one. Take care to match the original start date and note the next payment date before you begin, so the member's billing stays correct.
Before you start
Open the member's profile and check their current membership. Note the plan they are on, the start date, and their next payment date. You will need these so the new membership matches the old one.
Note: The bolt-on must already exist as an add-on on the plan before it can be selected. If it does not appear in the steps below, set it up first. See Creating and setting up products.
Add a new membership with the bolt-on
On the member's profile, click + Add another membership below the existing membership tile.
At Choose plan, select the same plan the member is currently on.
At Start date, set the start date to match the member's original membership start date.
At the Add-ons step, toggle on the bolt-on you want to add, then click Next.
Work through the remaining steps (member info, welcome and ParQ, payment) and click Start membership to confirm.
For a full walk-through of the membership wizard, see Manually adding a membership in club.
Cancel the original membership
Once the new membership with the bolt-on is in place, cancel the original membership that does not have the bolt-on attached. The member is now on the new membership with the bolt-on included.
For how to cancel, see Cancelling a membership: process and what to expect.
Take payment
The new membership will show as overdue until you take payment or set up a payment method. Open the Manage Membership panel and use Take payment, Collect by DD, or set up automated payments to collect what is due. This is easy to miss, so always complete it after recreating the membership.
How do I take a bolt-on off a member's membership?
You can't remove a bolt-on from a membership on its own, but you can still keep the member on their plan. Cancel their current membership with Cancel & remove credits, then add a new membership on the same plan without the bolt-on. Do this whenever you need to remove the bolt-on, cancel the bolt-on or drop the bolt-on and keep the membership. The bolt-on's price is part of the membership payment, so the membership itself has to be replaced. Change plan can't do this, because it doesn't let you choose the plan the member is already on.
Click Contacts > Members, open the member's full profile and click the membership tile to open the Manage Membership panel. Note the plan and the next payment date under Schedule.
Click Cancel and set Cancel on to the day before the next payment date, so the member keeps the bolt-on they've already paid for until then.
Click Cancel & remove credits.
Close the panel and click + Add another membership.
At Choose plan, select the same plan and click Next.
At Start date, set the start date to the member's next payment date. If the member pays a different price from the plan's standard price, click Adjust price & add a discount and enter their price. Click Next.
At Add-ons, make sure the bolt-on is switched off and no other add-on is switched on, then click Skip.
Work through the remaining steps and click Start membership. If you see They already have this, click Add it anyway.
Open the new membership's Manage Membership panel and set up Direct Debit or Card.
What happens to payments and credits
No payments are taken on the old membership after the cancel date, including the bolt-on charge. Anything already overdue on it stays due.
The new membership charges the plan's standard price without the bolt-on from its start date, unless you changed the price at the Start date step. It doesn't collect anything until you set up payment on it.
Cancel & remove credits removes the bolt-on's unused credits, including blocks that haven't started yet, when you cancel straight away. If you schedule the cancellation for a later date, any blocks that would start after the cancel date are removed straight away.
Changed your mind before the cancel date? Open the old membership and click Undo cancellation.
Why can't I add a new membership when the old one is closing?
ClubRight shows They already have this when the member already has a membership on the same plan, even one that's closing on a later date. It's a warning, not a block, so click Add it anyway to carry on.
Need a hand adding or removing a bolt-on? Click the chat button to contact our Customer Success team.