Your Messaging Settings page is where you control how communication with members works in ClubRight: who gets notified when members message you, when outbound messages are allowed to send, whether to review automated messages before they go out, and what signature appears at the end of your outgoing communications. This article walks through each of those settings.
Opening the Messaging Settings page
From the burger menu, click Settings
Under Communications, select Messaging
All settings on this page save automatically. You will see an All changes saved confirmation at the top right whenever a change is made, so there is no Save button to click.
Incoming messages
Two-way messaging in the Member App
The toggle at the top of the page, Can members message you through the app?, controls whether members can send messages to your club from inside the Member App. For full detail on what this feature does and when you might want to turn it off, see Two-way messaging in the Member App.
Email managers when members message
Under Who sees incoming messages?, turn on Email managers when members message to have Managers and Owners receive an email whenever a member sends an inbound message.
This ensures the relevant team members are alerted promptly, even if nobody is actively logged in to ClubRight at the time. The notification email lets recipients quickly review and respond to incoming messages from members without having to keep an eye on the Conversations section themselves.
Forwarding incoming messages to an additional email
If you want a copy of every incoming message sent to an additional email address (for example, a shared support inbox or an admin who is not a Manager or Owner in ClubRight), enter the email address in the Also forward messages to field. A copy of every incoming message will be sent to this address in addition to the standard notifications.
This is useful when communication oversight sits with someone outside the main ClubRight team, or when you want a permanent record of inbound messages in a separate inbox.
Outgoing messages
Setting your send window
Under When should messages go out?, you can set the time window during which outbound messages are allowed to send. Use the Send between start and end time pickers to choose the window (the default is 08:00 to 23:00).
Any message queued outside these hours waits until the next available window opens. This is useful for keeping your communications from arriving at unsociable hours, and for confining marketing or automated sends to appropriate times of day.
Reviewing messages before they send
Turn on Review messages before sending if you want automated and bulk messages to land in an approval queue rather than sending directly. With this enabled, each automated or bulk message waits for your sign-off before it goes out.
This is useful for clubs that want a final eyes-on review of every outgoing communication, particularly while setting up new Smart Workflows or when a new team member is configuring sends.
Turning off automatic messages
Use with care: the Turn off automatic messages toggle stops all system-generated emails (reminders, confirmations, booking notifications, and similar). This is a global kill switch. With it on, members will not receive any of the operational emails that ClubRight normally sends on your behalf, which can significantly affect their experience.
Most clubs leave this off. Only turn it on if you have a specific reason to suppress automatic communications, such as during a major data migration or while reconfiguring a new setup, and remember to turn it back off when you are finished.
Can I stop the reminder emails before an appointment?
There's no setting that turns off only the reminder emails for the whole club. About a day before every class and appointment a member is booked on, ClubRight emails them an appointment reminder with the subject REMINDER: You have the following appointment coming up.
Three switches stop it, but each one stops more than just the reminder:
Turn off automatic messages (Settings > Messaging): stops every system email for the whole club, including booking confirmations, cancellations and freeze notices. We don't recommend turning it on just to stop reminders.
Booking emails (confirmations and reminders) on a member's profile: stops that member's booking confirmations and reminders. See the next section for how.
System and club messages on a member's profile: stops that member's reminders along with other system and club messages, so it stops more than the booking emails switch.
Can I stop booking emails for just one member?
Yes. Each member has their own communication preferences, including one for booking emails (the booking confirmation and the appointment reminder), so you can turn these off for one member without affecting anyone else.
Open the member's profile
On the Messaging card, click the gear icon (Messaging preferences). This takes you straight to Preferences > Communication preferences
Turn off Booking emails (confirmations and reminders)
With this switch off, the member won't get the booking confirmation email (The following appointment has been booked) or the reminder email (REMINDER: You have the following appointment coming up). They will still get the cancellation email (The following appointment has been cancelled). With the switch on, they get the confirmation and the reminder.
The same list also has System and club messages, Email Marketing and SMS Marketing, so you can choose exactly which kinds of messages that member gets.
Your message signature
Under What goes at the end of messages?, enter the signature you want appended to every outgoing message. The default is your club name, but you can change it to anything appropriate, for example a more formal sign-off ("The team at [Club Name]") or a friendlier closer ("Catch you in class"). The same signature is added to all your outbound messages from ClubRight.
Have more questions about messaging settings?
If you have a question that is not covered here, click the chat button to contact our Customer Success team.