Important :
Before we proceed, please note that bulk updates always require 5 working days from the effective date. Therefore, if you make changes today, it will take 5 working days for the price change to reflect for customers.
You cannot schedule bulk changes for a future date.
Step 1:
To access the 'Bulk Payment Actions' area, first go to the 'Settings' menu in the top right. Then, scroll down to the 'Bulk Payment Actions' tab.
Step 2:
Click the 'Create new action' button.
Step 3:
Choose the membership plan for which you want to adjust the price, and then specify the effective date of the change.
For instance, if you select January 1st, 2021, it implies that the price change will apply to anyone after this date, while those before will remain unaffected.
IMPORTANT : You cannot schedule bulk changes for a future date. The effective date should be set to today's date. This ensures that the subscription is updated; otherwise, only the price changes without affecting the amount taken.
Step 4:
Next, input the new price for the membership plan. This will update the payments of all current members within the selected timeframe.
We strongly recommend double-checking all entries for accuracy.
Ensure that the effective date remains the same as the date you initiated the bulk action.
Step 5:
Click on the 'Check & Schedule' button.
Review the list of customers whose prices will be changing. If the correct customers are displayed and the setup is accurate, you can proceed by confirming and scheduling the changes.
If everything appears correct, click 'Confirm and schedule'.
The price adjustment for the selected membership will take effect in 5 working days.
Affected members will receive an email from GoCardless regarding the change, as their subscription is cancelled and reset.