The Welcome Screen is a delivery channel in ClubRight that displays your message on the club's check-in screen when a recipient arrives. Unlike email, SMS, or push notifications, which reach members wherever they are, the Welcome Screen is an in-club channel: members see it at the moment they check in.
When to use the Welcome Screen
The Welcome Screen is well suited to:
In-club announcements (a class moved studio, a piece of equipment back in action)
Facility updates (the sauna is closed today, the changing room is under refurbishment)
Same-day event awareness for members who are about to come in
General greetings, seasonal messages, or in-club promotions
It is less suited to anything urgent that members need to know before they arrive, such as a last-minute class cancellation. For those, push notifications, SMS, or smart notifications are a better fit.
How to send a Welcome Screen message
Welcome Screen is available as a channel in any ClubRight message composer:
To send to many members at once, use the Group Messages wizard and choose Welcome Screen as the delivery channel. See Sending a group or bulk message for the full flow.
To send to one member, open their profile and use the Message option, picking Welcome screen as the channel. See Sending a message to an individual for the full flow.
Helpful tip: Keep Welcome Screen messages short and visually clear. Members will glance at the screen rather than read carefully, so a single sentence with one specific call to action is more effective than a long block of text.
Have more questions about the Welcome Screen?
If you have a question that is not covered here, reply here asking to talk to a member of the Customer Success team.
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