When you need to message lots of members at once, ClubRight has a five-step Group Messages wizard that walks you through choosing recipients, consent, delivery channel, content, and timing. This article walks through the full flow from opening the wizard to finding replies.
Note: bulk messaging is a desktop-only feature. The Owner and Business Mobile apps do not support sending group or bulk messages.
Opening the Group Messages wizard
Click the burger menu in the top left of your ClubRight dashboard
Click Communication
Select Group messages
Click New Group Message in the top right
Step 1: Choose your recipients
Use the filters to narrow down who you want to message. The recipient count on the right of the page updates live as you adjust your filters.
Include staff members: turn on to include your team members in the send
Membership status: filter by All members, Active, Frozen, Overdue, Expired, Inactive, Prospects, Customers, or Starting Soon
Membership plan: search for and select one or more specific plans
Group: select a member group from the dropdown
More Filters: expand to access additional filtering options
When you are happy with your recipient list, click Next.
Step 2: Choose the consent type
Choose which consent your message is sent under. This determines which members are eligible to receive it.
Club Communication is the default consent type. It covers operational messages to your customers and active members, and does not require marketing opt-in.
You can also create your own consent types for messages that require marketing opt-in, for example a newsletter, a promotion, or a sales update. When a custom consent type is in place, only members who have opted in to that specific consent type will receive messages sent under it.
⚠️ Marketing Email Agreement: if you are sending a marketing email and this is the first time you have done so since November 2025, you will be prompted to read and agree to ClubRight's Marketing Email Terms before composing. A club owner must read and agree to these terms before proceeding. See Marketing Email Agreement for the full guide.
Step 3: Choose how to deliver the message
Pick one delivery channel for your message:
Email: rich HTML message with subject line, images, and formatting
SMS: text message sent to the member's mobile number (requires an active SMS bundle)
Push Notification: instant notification on the member's phone via the ClubRight app
Smart Message: email with push notification fallback for best reach. The message is sent as an email, with a push notification used as backup to make sure the member sees it.
Welcome Screen: displayed on your check-in screen when members arrive at your club. Useful for in-club announcements, event reminders, or promotions visible to everyone who walks in.
Step 4: Compose your message
Use the composer to write your message:
Subject: add the subject line for your message (used for emails)
Body: write your message in the rich-text editor. You can format text, add images, link to external content, and more.
Insert personalisation: add member-specific fields like First name, Membership number, or Title to personalise the message for each recipient. Click More for additional personalisation fields.
The preview pane on the right shows how your message will appear to recipients as you compose.
For messages you send often, you can also set up reusable templates ahead of time. See Creating and managing Saved Replies for more.
💡 Top tip: the subject line is the biggest factor in whether your email gets opened. Keep it short, specific, and benefit-focused.
Step 5: Review and send
The final step shows a summary of your message:
Recipients: the total number of members who will receive the message
Consent: the consent type you selected
Channel: the delivery channel you selected
Choose when to send the message:
Send immediately: the message goes out as soon as you click Review & Send
Schedule for later: queue the message to go out at a future date and time. See Send messages later: scheduling group or individual messages for more on scheduling.
When you are ready, click Review & Send to confirm.
Finding replies
When a member replies to your message, the reply appears in the Conversations section within Communication:
Click the burger menu in the top left
Click Communication
Select Conversations
Use the filters (Unread, Incoming, Starred, Waiting for Reply, Archived) to focus on the conversations that need your attention. Click a conversation to read it, then use Reply to respond directly.
Have more questions about sending messages?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.
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