Once you have opened a conversation in your Conversations list, the reading pane gives you everything you need to respond: the full message history, a reply composer with channel options, and quick actions for managing the thread. This article walks through how to read, reply to, and manage member conversations once you have one open.

From your Conversations list, click any row to open the thread. The reading pane on the right shows the member's name and avatar at the top, followed by the full message history in chronological order. Scroll up through the thread to see earlier messages.

For more on finding and filtering conversations, see Viewing your messages in Conversations.

The reply composer sits at the bottom of the reading pane and is ready to use as soon as you open a conversation. There are three steps to sending a reply.

Next to Reply via:, choose the channel you want to send your reply through:

Type your reply in the Type your message field. Keep your reply focused on the member's query and consistent with the rest of the thread.

Use the Insert personalisation pills below the message field to drop the member's details into your reply automatically. Available tokens include:

Click More to see additional personalisation tokens. ClubRight replaces each token with the member's real details before the message is sent.

Click Send in the bottom right of the composer. Your reply is added to the conversation thread immediately, and the member receives it through the channel you selected.

If you find yourself sending similar replies frequently (cancellation requests, common questions, freeze enquiries), Saved Replies let you reuse pre-written messages without typing them out each time. Once you have Saved Replies set up, a Saved Replies picker appears in the reply composer so you can drop one in with a single click and tailor it before sending.

For more on Saved Replies, see Creating and managing Saved Replies and Using Saved Replies when sending messages.

From the open conversation, you have three additional actions to manage its state.

Click Mark unread in the top right of the reading pane to put the conversation back into your unread queue. This is useful when you have opened a thread to see what it is about but want to deal with it properly later (for example, when you need to check something with a colleague first).

Click Archive in the top right of the reading pane to move the conversation out of your active list. Archived conversations are not deleted, just hidden from the default view. To revisit an archived conversation, switch to the Archived filter in the sidebar.

Archive conversations once you have dealt with them, to keep your active list focused on what still needs attention.

Click the star icon next to a conversation in the list to flag it as important. Starred conversations appear under the Starred filter in the sidebar. Use this for conversations that need follow-up, are waiting on you for something specific, or that you want to keep easy to find.

If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.