In ClubRight, a payment can show as Due or Overdue. Both relate to a scheduled payment, but they mean different things and ask for different action from your team. This article explains the difference and what to do in each case.

A payment is Due when it is on a member's schedule for a future date but has not yet been collected. It is the normal, healthy state of an upcoming payment.

You will see Due payments on:

What to do: nothing. The payment will be collected automatically on its scheduled date if a valid mandate or card is in place.

A payment is Overdue when its scheduled date has passed without a successful collection. The most common reasons are a failed Direct Debit, a cancelled mandate, an expired card, or a setup gap.

You will see overdue members on:

What to do: identify the cause and take corrective action. The right next step depends on why the payment did not happen. See Troubleshooting overdue members for the full process.

Sometimes a member shows as overdue even though a successful payment has just come in. This is usually a reconciliation lag, where the payment record has not yet caught up with the bank's confirmation.

The Finance Health page in the Payments area has a category called Overdue but payment just landed, which surfaces members marked overdue but where a successful payment came in within the last seven days. If a member appears here, the situation is typically self-resolving once reconciliation completes. No action is usually needed beyond confirming.

If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard.