Payments & Billing
Set up payment methods, troubleshoot failed payments, and manage refunds and billing.
29 articles
- A member has been charged twiceHow to spot, investigate, and refund a duplicate charge in ClubRight, including the Finance Health categories that surface them.
- A frozen member is still being chargedWhat to do when a frozen member is charged in error, including how to find them in Finance Health, refund the charge, and fix the freeze.
- Investigating billing disputes and payment errorsHow to investigate a billing dispute or payment error in ClubRight, starting with Finance Health and working through the member's record.
- Payment due vs payment overdueWhat the Due and Overdue states mean in ClubRight, the difference between them, and what action to take in each case.
- Payment methods compared: Direct Debit, Card, Cash, and Standing OrderHow Direct Debit, Card, Cash, and Standing Order compare in ClubRight, and which to choose for your club.
- Working with the Payments area in ClubRightWhat's in ClubRight's Payments area: collections, transactions, debtors, reports, providers, and bulk tools.
- What to do when a member can't payHow to help a member who tells you they cannot pay, with the options to freeze, retry, take payment later, or cancel.
- Payments overviewThe different payment methods you can use in ClubRight, including cash, card, Direct Debit, standing order, and PDQ.
- ClubRight Pay Card explainedHow ClubRight Pay Card works, including supported payment methods, the integrated terminal, costs, and security.
- ClubRight Pay Card payout timingsHow payouts work with ClubRight Pay Card, including timings, configuring frequency, and the refund balance constraint.
- ClubRight Pay Card Terminal (PDQ)About the ClubRight Pay Card terminal, including costs, delivery, ordering, and the support that comes with it.
- Setting up your ClubRight Pay Card terminalHow to power on and connect your new ClubRight Pay Card terminal to WiFi when it arrives.
- Taking a payment with the ClubRight Pay Card terminalHow to process in-person card payments through your ClubRight Pay Card terminal directly from the ClubRight till.
- Refunding a member: process and rulesHow to issue refunds in ClubRight for Direct Debit, card, and cash payments, including timings and the partial-refund limit.
- Setting up ClubRight Pay CardHow to set up ClubRight Pay Card from your ClubRight account, including business type, agreement, bank details, and sales info.
- Using GoCardless in ClubRightHow GoCardless works in ClubRight for existing customers, including payouts, mandates, notifications, and missed payments.
- Migrating from Stripe to ClubRight Pay CardHow to bulk migrate stored Stripe card details to ClubRight Pay Card, including the steps to take with Stripe and UNIPaaS.
- Using Stripe in ClubRightHow Stripe works in ClubRight for existing customers, including payouts, supported countries, refunds, and migration.
- Why has a member's Direct Debit failed?Common reasons a member's Direct Debit can fail, how to identify which one has occurred, and what to do to recover the payment.
- Why can't my member pay by card online?What to check when a member can't pay by card during online joining, from club setup to the card itself.
- Troubleshooting overdue membersWhy members become overdue, how to spot them in ClubRight, and how to collect the missed payment.
- Changing your business bank accountHow to update the bank account ClubRight pays your member income into, and the one your software licence is collected from.
- ClubRight Cash Advance FAQWhat ClubRight Cash Advance is, how repayment works, who's eligible, and how to apply through YouLend.
- Changing a member's Direct Debit payment dateHow to change the Direct Debit collection date for a ClubRight Pay or GoCardless member.
Direct Debit (ClubRight Pay)
How to set up Direct Debit through ClubRight Pay, understand collection timings and indemnity claims, and troubleshoot common issues.
- Direct Debit timings explainedKey timescales for Direct Debit payments in ClubRight, including new mandate setup, collection cycle, and when to freeze or cancel.
- Direct Debit indemnity claimsWhat Direct Debit indemnity claims are, how to challenge them, and what to do when a payer raises a claim against your club.
- Bulk transferring your Direct Debits to ClubRight PayHow ClubRight transfers your existing Direct Debit members from another provider to ClubRight Pay, including timelines and what to expect.
- ClubRight Pay Direct Debit explainedHow ClubRight Pay Direct Debit works for your club, including what's included, pricing model, and settlement timings.
- Setting up ClubRight Pay Direct DebitHow to set up ClubRight Pay Direct Debit, from initial application through verification to taking your first collection.