Credits let you sell activity access without a full membership. A member or non-member buys a credit pack, and each credit lets them book into an eligible class or session. Credits are ideal for pay-as-you-go classes, taster sessions, and casual visitors.
What are credits?
A credit is a pre-paid pass for booking into activities. One credit equals one booking. You decide how many credits a pack contains, how long they last, and which activities they can be used for. Common uses include:
Pay-as-you-go classes: sell single-class passes for Spin, Circuits, or Yoga.
Taster sessions: let non-members try your club before committing to a membership.
Flexible options: give occasional visitors a way to book without a recurring plan.
Bundles: sell a block of sessions at a set price, for example a 5-class bundle.
Creating a credit pack
A credit pack is a product with the Credits product type. When you create one, you set the number of credits, how long they are valid for, and which activities and appointments they can book.
For the full setup steps, see Creating and setting up products. In short:
Go to Settings, then Your Offerings, then Products, and click New Product.
Give it a name (such as "Single Class Pass" or "5 Class Bundle") and set the Product Type to Credits.
Set the Credits (number of bookings included), Credits valid for (days) (how many days before they expire, or 0 for no fixed expiry), and the Price.
Under Which activities apply? and Which appointments apply?, choose what the credits can be used to book.
In Who can buy it?, set who can purchase it, for example Non-Members and Members, Members only, or Till only.
Tip: You can create several credit packs with different prices, validity periods, and activity access. For example, a £12 single Spin pass valid for 7 days, alongside a £50 five-class bundle valid for 30 days across Spin, Circuits, Yoga, and HIIT.
⚠️ Note: Promo codes are not available on Credits products. To limit who can buy a credit pack, use the Available to purchase for setting instead.
How do I make credits never expire?
Set Credits valid for (days) to 0. Credits from a pack with 0 days have no expiry date, so the member can use them at any time until they run out. There is no separate "never expire" or "infinite" option: 0 is how you make credits that don't expire.
Go to Settings > Your Offerings > Products and open the credit pack.
In the How is it tracked? section, set Credits valid for (days) to 0.
Click Save Changes.
New credit packs start with 0, so a pack you haven't changed already gives credits with no expiry.
When you open a member's Credits view, a pack with no expiry shows how many credits remain, for example 2 / 2, with no date underneath. A pack with an expiry also shows its expiry date, for example "Expires 05/11/2026".
⚠️ Note: Weekly and monthly bolt-ons work differently. On a recurring bolt-on, 0 means the member's credits last until their next batch arrives, not for ever. A one-off bolt-on set to 0 never expires, the same as a pack sold to a member.
⚠️ Note: The Credits valid for (days) box can't be left empty, and it only accepts up to 4 digits, so the longest expiry you can set is 9999 days. If you type a longer number, such as 36500, only the first 4 digits are kept, giving 3650 days (about 10 years). To stop credits expiring, use 0 rather than a large number.
Changing the expiry on a pack you already sell
If you change Credits valid for (days) on an existing credit pack, packs already sold to members keep the expiry date they were given when they were sold. Bolt-on credits are created shortly before each period starts, and each new batch uses the setting as it is at that time.
Example credit packs
Single Spin pass
Price: £12, Credits: 1, Valid for: 7 days
Activity access: Spin
Available to: Non-members only
5-class bundle
Price: £50, Credits: 5, Valid for: 30 days
Activity access: Spin, Circuits, Yoga, HIIT
Available to: Non-members and members
How members get and use credits
A member or non-member can buy credits online through the Member Area, or in club at the till. Once bought, the credits sit on their account and are used automatically when they book an eligible activity. Each booking uses one credit, and credits cannot be used after their validity period ends.
Note: A booking is only confirmed once it is paid for, whether by a credit or another method.
Seeing a member's credits
A member's credit balance is shown on their profile. Open the member from Contacts and find the Credits card, which summarises how many credits they have, for example "1 credit remaining across 1 product". Click it to open the full Credits view, which lists each credit pack they hold, when it expires (or starts, if it is not active yet), and how many of its credits remain, shown as a used-of-total figure. Credits that never expire show no date.
Credits can't be transferred to another member, including a linked or family member or someone on the same joint membership. To move them to someone else, see Can I transfer credits to another member?
Removing credits from a member
How you remove credits depends on how they were added.
Credits bought as a one-off (till or online)
Refunding the purchase removes the credits it added. Open the member's profile from Contacts, go to the Purchases section, click the credit transaction, click Refund sale, then click Yes. For the full refund rules, including how each payment method is returned, see Refunding a member: process and rules.
If you want to remove a credit without refunding any money, you can book the member into a past session of an eligible activity, which uses up the credit.
Credits added by a bolt-on
If the credits came from a membership bolt-on, they are removed by cancelling the membership with Cancel & remove credits on the cancel screen. See Cancelling a membership: process and what to expect. If the member wants to keep their membership without the bolt-on, see How do I take a bolt-on off a member's membership?
Have more questions about credits? Click the chat button to contact our Customer Success team.