Stripe is one of the card payment providers integrated with ClubRight. This article explains how Stripe works in ClubRight, including timings, supported countries, refunds, and how to manage card payments day to day.
For existing Stripe customers: ClubRight Pay Card is now our recommended option for taking card payments. If you are new to ClubRight, or considering card payments for the first time, see ClubRight Pay Card explained. The information below covers Stripe for clubs already using it.
How Stripe works in ClubRight
With your Stripe account connected to ClubRight:
Members enter card details when joining or paying through the member area
Cards are saved securely against the member's profile and can be used for recurring memberships, products, and credits
Payments are processed via Stripe and recorded in ClubRight
Day to day you manage members and payments inside ClubRight. For detailed transaction reporting, payouts, and disputes, you log into the Stripe dashboard separately.
Supported cards and countries
Stripe accepts payments from Visa, Mastercard, and American Express cards.
Stripe supports card payments across a wide range of countries. For the current list of supported countries, see Stripe's country coverage page.
Payout timings
In the UK, Stripe makes daily payouts that contain payments processed 7 to 14 calendar days earlier. A payment received on a Tuesday will typically be paid out by the following Tuesday.
For more details, see Stripe's payout timing documentation.
Refunds
Refunds for Stripe card payments are processed from within ClubRight using the same flow as ClubRight Pay Card. See How to refund a payment for the step-by-step process.
Where do I find my Stripe invoices?
ClubRight doesn't hold your Stripe invoices, fee statements or Stripe statement. Stripe bills you directly, so you'll find them in your Stripe dashboard. Stripe issues a monthly tax invoice for its fees, which is the document to use if you need a VAT invoice. It's usually available by the 10th of the following month.
Log in to your Stripe dashboard.
Click Settings, then Plans and fees.
Open Invoice history and download the invoice for the month you need.
Stripe only issues a tax invoice for a month in which it charged tax on its fees, so you may not see one for every month. Stripe's menus can change; see Stripe's guide to downloading tax invoices for Stripe fees for the latest steps.
To find Stripe payments and fees inside ClubRight, go to Payments > Balance & Activity. Each successful Stripe payment shows its gross amount, the Stripe fee and the net amount, and you can filter by provider to show Stripe only. For what Stripe actually charged you, your Stripe statement is the final word.
If you're looking for a receipt or invoice for a member's card payment, see How do I send a member a receipt for a payment they've already made?
Contacting Stripe
For account-specific issues, payout queries, or disputes, contact Stripe directly through their support centre. You can also log into your Stripe dashboard to manage account settings, view detailed transaction reports, and respond to disputes.
Moving to ClubRight Pay Card
If you would like to move from Stripe to ClubRight Pay Card, our built-in card payment service, we can manage the transition without disruption to your members. See Migrating from Stripe to ClubRight Pay Card for the full process, or contact our Customer Success team via the chat button at the bottom right of your ClubRight dashboard.
Have more questions about Stripe in ClubRight?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the chat button at the bottom right of your ClubRight dashboard.