You can send a member a receipt for a past till sale at any time: open their profile, click Lifetime value to see their purchases, click the sale and choose Email receipt. This also works for membership payments taken through the till, such as a first payment at sign-up or an overdue balance collected at reception. For membership payments collected automatically by card or Direct Debit, ClubRight doesn't send or resend a receipt, but you can see each payment in the membership's payment schedule and share those details with the member as proof of payment.
Resending a receipt for a till sale
Use this for anything sold through the till, including products, session credits and membership payments taken at the till.
Open the member's profile from Contacts
Click the Lifetime value tile to open their Purchases
Click the sale you want a receipt for
Click Email receipt
Check the Email address. It's filled in with the email on the member's profile, and you can change it if the receipt needs to go somewhere else
Click Send receipt
The receipt shows the original date and time of the sale, the receipt number, the items bought and how they were paid for.
The Email receipt option only appears on completed sales. A sale that has been refunded, or one that is still open at the till, doesn't show it.
⚠️ Note: if a member's email address has bounced or received complaints, ClubRight blocks all emails to it, including receipts. Their profile shows an Email delivery warning when this happens. Check the address with the member and send the receipt to a working address instead.
Can I print a receipt for a past sale?
There's no print option on a past sale. A connected receipt printer only prints when you complete the sale at the till. If the member needs a paper copy, email the receipt to them or to your club's own email address and print it from there.
Receipts for membership payments
If a member asks for a receipt, an invoice or proof of payment for a past membership payment, what you can send depends on how the payment was taken.
Taken through the till (for example, a first payment at sign-up, or an overdue balance collected at reception): this is a till sale, so you can resend the receipt using the steps above.
Collected automatically by card or Direct Debit (for example, a monthly membership payment): ClubRight doesn't send or resend a receipt for these. You can see the payment in the membership's payment schedule, and share the date, amount and status with the member as proof of payment.
Viewing a member's payment history
Open the member's profile from Contacts
On the membership, click Manage & view details
Click View full schedule to open the Payment schedule
The schedule lists each payment with its date, reference, amount and status. Payments collected automatically show the provider in the reference, for example Stripe card payment or Direct Debit Collection (ClubRightPay), with a status of Success once collected. Payments taken through the till show the reference Sale. Click Sale to open it, then use Email receipt to resend the receipt.
Have more questions about receipts?
If you have a question that isn't covered here, click the orange chat button to contact our Customer Success team.