How to refund a payment whether that be Direct Debit, Cash, or Card.

Refunding through Gocardless or CrPay -
If you are looking to refund through direct debit you will need to go through your bank to refund the payment.

If there is a pending payment you will need to wait for this to go through before removing / refunding.

Cancelling pending payments -

If the member is pending payments this would often mean the direct debit has been requested which cannot be stopped, you will need to wait for this to go through then you can refund.

Refunding through the member CASH -
If you are looking to refund a cash purchase go onto the members profile, then within the member you will need to go onto the purchase tab. From here you can see all the till transaction and will click on the product and press refund. This will not refund the amount into the members bank account.

Refunding an automatic card payment

If you are refunding an automatic card payment you will click on the membership in the customers profile. then click the payments tab, Now click the bin icon to refund.

Refunding a manual card payment

Go onto the member's profile, then within the member you will need to go onto the purchase tab. From here you can see all the till transaction and will click on the product and press refund. This will refund the amount into the members bank account.