FAQ

Why is my member unable to scan in.

Written by Clifford
Updated this week

Adding referrers to members

Method for adding a referrer to a member's profile

Written by Clifford
Updated this week

Why is my member unable to book classes?

Why my member can't book? Here's how to fix it!

Written by Clifford
Updated over a week ago

Why can my member not book into classes?

Why members cannot book into activity or class

Written by Clifford
Updated this week

Forgotten password? 😩

Member cannot login - How to retrieve your (or your member's) password!

Written by Clifford
Updated over a week ago

Why Can't My Members Pay by Card Online? 🤔

How to Set Up Paid-In Full-Membership Plans & Class Payments Online

Written by Clifford
Updated over a week ago

How to freeze and unfreeze a membership

Freezing a Membership with GoCardless

Written by Clifford
Updated over a week ago

Why can't my Member Log in?

Is your member having trouble accessing their account? Here's a few things to check!

Written by Clifford
Updated this week

How to set and change a profile picture from within clubright.

changing a members profile picture

Written by Clifford
Updated this week

Smart Retention Tool

Smart Retention Tool in Complete and Combine

Written by Clifford
Updated this week

Sending a bulk message

How to send a message to all members. (SMS/email/Mailchimp)

Written by Clifford
Updated this week

How can I send files using ClubRight?

Do you offer a free eBook or Downloadable Workout Plan? It's easy to share these with your members in ClubRight! 😊

Written by Clifford
Updated this week

Merge Fields for your Emails and SMS messages.

How to use merge fields to create customised messages for every customer, instantly. For example how to automatically add in a first name.

Written by Clifford
Updated over a week ago

Collect a One Off Payment using GoCardless

How to collect a One Off Payment using GoCardless

Written by Clifford
Updated this week

Collecting An Overdue Payment Through the Till

Help your customers get up to date with their payments.

Written by Clifford
Updated this week

Changing Direct Debit Bank Details

How to change the bank info for gocardless paying customers.

Written by Sam
Updated over a week ago

changing the date of a DD payment

Written by Clifford
Updated this week

Customer mandate pending approval

Payments have not been taken by GoCardless and are currently on hold.

Written by Clifford
Updated this week

How to delete a reoccurring activity

Written by Clifford
Updated this week

How to create a PT Session

Booking PT or One to One sessions

Written by Clifford
Updated over a week ago

Club/Class/App Access Troubleshooting

This article will guide you through the steps to resolve common "problems" found relating to gym access, class bookings, and app access.

Written by Clifford
Updated over a week ago

How to change the time of an activity

Written by Clifford
Updated this week

How to Add New Activities to Existing Products and Memberships

Introduced a new class? Remember to add it to existing memberships!

Written by Clifford
Updated this week

How to add and remove member bookings manually.

Manually adding and removing members within a booking.

Written by Clifford
Updated over a week ago

Displaying Activities on the Diary

Learn how to change the colour scheme of your diary to match your brand 😊

Written by Sam
Updated over a week ago

How to message members through the diary

Send communications to your members quickly and easy when a space comes available!

Written by Clifford
Updated over a week ago

The Members Grid

How to search your Members using the Members Grid

Written by Clifford
Updated this week

Difference between ClubRight and ProRight

How to automate my business

Written by Clifford
Updated over a week ago

How to copy existing items

How to copy a membership plan, location, activity, or product.

Written by Clifford
Updated this week

Social Distancing Attendance Tool

How to manage you members in the club safely

Written by Clifford
Updated over a week ago

Selling, Moving, Expanding?

Selling, Moving, Expanding your business with ClubRight.

Written by Clifford
Updated over a week ago