FAQ

General frequently asked questions!

12 articles in this collection
Written by Customer-Success and Sam

Member FAQ

Why is my member unable to scan in.

Written by Sam
Updated this week

Why is my member unable to book classes?

Is your member unable to book classes? Here's how to fix it!

Written by Customer-Success
Updated this week

Why can my member not book into classes?

Why members cannot book into activity or class

Written by Sam
Updated this week

Forgotten password? 😩

Member cannot login - How to retrieve your (or your member's) password!

Written by Customer-Success
Updated this week

Why Can't My Members Pay by Card Online? 🤔

How to Set Up Paid-In Full-Membership Plans & Class Payments Online

Written by Customer-Success
Updated this week

Messages FAQ

Sending a group message

How to send a message to multiple recipients (SMS/email/Mailchimp)

Written by Sam
Updated this week

How can I send files using ClubRight?

Do you offer a free eBook or Downloadable Workout Plan? It's easy to share these with your members in ClubRight! 😊

Written by Sam
Updated this week

Merge Fields for your Emails and SMS messages.

How to use merge fields to create customised messages for every customer, instantly. For example how to automatically add in a first name.

Written by Customer-Success
Updated this week

Other FAQ

Difference between ClubRight and ProRight

How to automate my business

Written by Customer-Success
Updated this week

How to copy existing items

How to copy a membership plan, location, activity, or product.

Written by Sam
Updated this week

Social Distancing Attendance Tool

How to manage you members in the club safely

Written by Customer-Success
Updated this week

Business Moving Premises, Being Sold, or Expanding?

Expanding, Moving, or Selling your business with ClubRight.

Written by Customer-Success
Updated this week