FAQ

General frequently asked questions!

14 articles in this collection
Written by Customer-Success and Sam

Member FAQ

Why is my member unable to scan in.

Written by Sam
Updated over a week ago

Why is my member unable to book classes?

Why my member can't book? Here's how to fix it!

Written by Customer-Success
Updated over a week ago

Why can my member not book into classes?

Why members cannot book into activity or class

Written by Sam
Updated over a week ago

Forgotten password? 😩

Member cannot login - How to retrieve your (or your member's) password!

Written by Customer-Success
Updated over a week ago

Why Can't My Members Pay by Card Online? 🤔

How to Set Up Paid-In Full-Membership Plans & Class Payments Online

Written by Customer-Success
Updated over a week ago

How to freeze and unfreeze a membership

Freezing a Membership with GoCardless

Written by Customer-Success
Updated over a week ago

Messages FAQ

Sending a group message

How to send a bulk message to multiple recipients (SMS/email/Mailchimp)

Written by Sam
Updated over a week ago

How can I send files using ClubRight?

Do you offer a free eBook or Downloadable Workout Plan? It's easy to share these with your members in ClubRight! 😊

Written by Sam
Updated over a week ago

Merge Fields for your Emails and SMS messages.

How to use merge fields to create customised messages for every customer, instantly. For example how to automatically add in a first name.

Written by Customer-Success
Updated over a week ago

Other FAQ

The Members Grid

How to search your Members using the Members Grid

Written by Sam
Updated over a week ago

Difference between ClubRight and ProRight

How to automate my business

Written by Customer-Success
Updated over a week ago

How to copy existing items

How to copy a membership plan, location, activity, or product.

Written by Sam
Updated over a week ago

Social Distancing Attendance Tool

How to manage you members in the club safely

Written by Customer-Success
Updated over a week ago

Business Moving Premises, Being Sold, or Expanding?

Expanding, Moving, or Selling your business with ClubRight.

Written by Customer-Success
Updated over a week ago