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FAQ
FAQ
General frequently asked questions!
31 articles in this collection
Written by
Clifford
and
Sam
Member Management FAQ
Why is my member unable to scan in.
Written by
Clifford
Updated this week
Adding referrers to members
Method for adding a referrer to a member's profile
Written by
Clifford
Updated this week
Why is my member unable to book classes?
Why my member can't book? Here's how to fix it!
Written by
Clifford
Updated over a week ago
Why can my member not book into classes?
Why members cannot book into activity or class
Written by
Clifford
Updated this week
Forgotten password? 😩
Member cannot login - How to retrieve your (or your member's) password!
Written by
Clifford
Updated over a week ago
Why Can't My Members Pay by Card Online? 🤔
How to Set Up Paid-In Full-Membership Plans & Class Payments Online
Written by
Clifford
Updated over a week ago
How to freeze and unfreeze a membership
Freezing a Membership with GoCardless
Written by
Clifford
Updated over a week ago
Why can't my Member Log in?
Is your member having trouble accessing their account? Here's a few things to check!
Written by
Clifford
Updated this week
How to set and change a profile picture from within clubright.
changing a members profile picture
Written by
Clifford
Updated this week
Smart Retention Tool
Smart Retention Tool in Complete and Combine
Written by
Clifford
Updated this week
Messages FAQ
Sending a bulk message
How to send a message to all members. (SMS/email/Mailchimp)
Written by
Clifford
Updated this week
How can I send files using ClubRight?
Do you offer a free eBook or Downloadable Workout Plan? It's easy to share these with your members in ClubRight! 😊
Written by
Clifford
Updated this week
Merge Fields for your Emails and SMS messages.
How to use merge fields to create customised messages for every customer, instantly. For example how to automatically add in a first name.
Written by
Clifford
Updated over a week ago
Payments FAQ
Collect a One Off Payment using GoCardless
How to collect a One Off Payment using GoCardless
Written by
Clifford
Updated this week
Collecting An Overdue Payment Through the Till
Help your customers get up to date with their payments.
Written by
Clifford
Updated this week
Changing Direct Debit Bank Details
How to change the bank info for gocardless paying customers.
Written by
Sam
Updated over a week ago
changing the date of a DD payment
Written by
Clifford
Updated this week
Customer mandate pending approval
Payments have not been taken by GoCardless and are currently on hold.
Written by
Clifford
Updated this week
Diary and Bookings FAQ
How to delete a reoccurring activity
Written by
Clifford
Updated this week
How to create a PT Session
Booking PT or One to One sessions
Written by
Clifford
Updated over a week ago
Club/Class/App Access Troubleshooting
This article will guide you through the steps to resolve common "problems" found relating to gym access, class bookings, and app access.
Written by
Clifford
Updated over a week ago
How to change the time of an activity
Written by
Clifford
Updated this week
How to Add New Activities to Existing Products and Memberships
Introduced a new class? Remember to add it to existing memberships!
Written by
Clifford
Updated this week
How to add and remove member bookings manually.
Manually adding and removing members within a booking.
Written by
Clifford
Updated over a week ago
Displaying Activities on the Diary
Learn how to change the colour scheme of your diary to match your brand 😊
Written by
Sam
Updated over a week ago
How to message members through the diary
Send communications to your members quickly and easy when a space comes available!
Written by
Clifford
Updated over a week ago
Other FAQ
The Members Grid
How to search your Members using the Members Grid
Written by
Clifford
Updated this week
Difference between ClubRight and ProRight
How to automate my business
Written by
Clifford
Updated over a week ago
How to copy existing items
How to copy a membership plan, location, activity, or product.
Written by
Clifford
Updated this week
Social Distancing Attendance Tool
How to manage you members in the club safely
Written by
Clifford
Updated over a week ago
Selling, Moving, Expanding?
Selling, Moving, Expanding your business with ClubRight.
Written by
Clifford
Updated over a week ago