FAQ
General frequently asked questions!
38 articles
How to setup and use custom fields!How to setup your own mandatory fields, which you can then use to search, filter, and track customers.
Welcome Screen Guide and TroubleshootingEverything about the Clubright Welcome Screen, including troubleshooting
Why is my member denied access to my clubWhy is my member unable to enter the club. Why is my member unable to gain access.
Why can my member not book into classes?Why members cannot book into activity or class
How to remove credits from a customerRemoving unwanted credits from a customer
How to freeze, unfreeze and amend a membership planHow to pause / Freeze a Membership plan with ClubRight Pay and GoCardless
Why can't my Member Log in?Is your member having trouble accessing their account? Here's a few things to check!
Forgotten password? 😩Member cannot login - How to retrieve your (or your member's) password!
Why Can't My Members Pay by Card Online? 🤔How to Set Up Paid-In Full-Membership Plans & Class Payments Online
Adding referrers to membersMethod for adding a referrer to a member's profile
How to set and change a profile picture from within clubright.changing a members profile picture
Members profile overview
How to change a Members Current Membership Plan - Upgrade/DowngradeHow to upgrade and how to downgrade memberships plans
Collect a One Off Payment using GoCardlessHow to collect a One Off Payment using GoCardless
Collecting An Overdue PaymentHelp your customers get up to date with their payments.
How to Change a Direct Debit Payment Date for your membersHow to change when a customers Direct Debit is collected
Changing Direct Debit Bank Account DetailsHow to change a bank account for ClubRight Pay or Gocardless paying customers.
Customer mandate pending customer approvalPayments have not been taken by GoCardless and are currently on hold.
A Quick Guide To RefundingWithin this article you will find multiple ways to refund a member depending on how they purchased an item
Why Is My Member OverdueFind out the reasons causing your member to become overdue
Why has a Direct Debit not been setup?Why is my membership plan showing as incomplete
Automated Overdue Payment CommunicationsA Series of automated communications chasing overdue member payments
How to add and remove member bookings manually.Manually adding and removing members within a booking.
How to create a PT SessionBooking PT or One to One sessions
Displaying Activities on the DiaryLearn how to change the colour scheme of your diary to match your brand 😊
How to message members through the diaryHow to message attendees
How to Add New Activities to Existing Products and MembershipsIntroduced a new class? Remember to add it to existing memberships!
How to delete a reoccurring activity
How to change the time of an activity
Club/Class/App Access TroubleshootingThis article will guide you through the steps to resolve common "problems" found relating to gym access, class bookings, and app access.
The Members GridHow to search your Members using the Members Grid
ClubRight Remote AccessSetting up TeamViewer, so we can support you remotely!
Difference between ClubRight and ProRightHow to automate my business
How to copy existing itemsHow to copy a membership plan, location, activity, or product.
Selling, Moving, Expanding?Selling, Moving, Expanding your business with ClubRight.