A benefit of using ClubRight is that each member has their own online area — on a browser or in the ClubRight Member App — where they can manage their membership, book classes and make purchases.
If a member is having trouble logging in, here are the most common causes and how to fix them.
The Member is Entering an Incorrect Password
If the member has signed in before but is now having problems, they may be entering their password incorrectly.
To fix this, ask the member to follow the Forgot Password process to set a new password.
The Member is Entering an Incorrect Email Address
If the member joined in-club, they need to log in using the same email address that was entered when they were added to ClubRight. Double-check the email address on their member record matches what they're using to log in.
Email Address Mismatch After Data Migration
When switching to ClubRight from a previous software provider, we offer a free upload of existing member data. Occasionally, a member's email address may not transfer correctly.
To fix this, simply update the email address on the member's record in ClubRight to match the one they're using to log in.
The Member App is Showing as Disabled
This usually means the member was previously linked to a club that has since been disabled on ClubRight. Please contact our support team to resolve this.
Still Having Problems?
If none of the above solutions work, get in touch with our support team and we'll be happy to help.