ClubRight

Common reasons members may be unable to enter and how to resolve them

Why can't my member gain access?

If a member can't book into a class, work through these checks to identify the cause.

Why Can't My Member Book Into Classes?

Removing unwanted credits from a customer

How to remove credits from a customer

How to pause / Freeze a Membership plan with ClubRight Pay and GoCardless

How to freeze, unfreeze and amend a membership plan

Is your member having trouble accessing their account? Here's a few things to check!

Why can't my Member Log in?

Member cannot login - How to retrieve your (or your member's) password!

Forgotten password? 😩

How to Set Up Paid-In Full-Membership Plans & Class Payments Online

Why Can't My Members Pay by Card Online? 🤔

Method for adding a referrer to a member's profile

Adding referrers to members

How to set and change a profile picture from within clubright.

Members profile overview

How to upgrade and how to downgrade memberships plans

How to change a Members Current Membership Plan - Upgrade/Downgrade

Member Management FAQ

Find answers and get help from Intercom Support and Community Experts

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