When your Members do not pay on time, it can have a real effect on your business.
Whilst ClubRight automatically prevents these unpaid Members from getting in to your facility & also stops them from booking activities which are part of that membership (If applicable to your club), it is still a frustration to many club owners like you.
Therefore, as part of our "Complete" solution, which includes (In addition to this one) many exciting features designed to save you time &/or make you more money; we allow you to create your own Overdue Payment chasing process.
Now, whilst this wont make them pay on time, it will hopefully get them to pay what is owed sooner than perhaps they did before.
It has come to our attention though, that many gym owners who have access to this feature, are not sure where to start and therefore do not even add this as part of their set up.
Because of this, we have put together a series of 8x automated templates, that will communicate with your overdue members as soon as they become overdue & we can very cleverly get these imported in to your system upon your confirmation request.
If you agree to have these added into your system, they will not be "Live" immediately, as you may want to rename/edit/delete them to suit your "Tone of voice" &/or "Process".
Please note:
This is only available on our "Complete" solution
This only works with Clubright Pay, GoCardless &/or Stripe
The Templates are optional & are not charged extra for
If you opt to send out SMS as part of this series, & haven't done so already, you will need to set this up within ClubRight. You can find this option by following "Settings > Integrations > Automated SMS" (Important: If you operate a waiting list for activities, this will automatically text people on that too if a space becomes available - This is not optional).
WANT TO SET THIS UP?... HERE ARE THE NEXT STEPS
If you wish to get started with this, please follow the steps below...
Message us back to confirm that you would like to receive our "Automated Overdue Process", directly into your ClubRight system (& if you have more than one club, please state clearly which one, or ask for all).
Once we have pushed these templates in, we will message back to confirm and ask that you refresh the page &/or log out and log back in.
Next, go to "Settings > Message Automation > & the list will appear there, along with any others you may have set up. The ones we will have added will have a similar name to "OVERDUE - Communication 1 *Email - Immediate* (Rename, Edit content or Delete)"
As above, these will not be set up to start going out immediately (They are not live).
It is your responsibility to rename/edit/delete any that you want to use, as they are purely templates to basically give you a starting point.
Wherever you see [FirstName] or [ClubName] etc, this will pull the information directly from the system. If you remove/alter these it will not work.
Once you are happy with your Overdue Payment Process, you can make them live. This is achieved by clicking in to each one and where it says "When to send it", change the "Trigger" from "Select..." to "Payment Overdue" and then click "Save Changes".
If you ever want to Pause" the process, do the step above in reverse, by changing the "Trigger" back to "Select..." and then click "Save Changes". You can also just delete any/all too if you wish.