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Setting up ClubRight Pay Direct Debit

How to set up ClubRight Pay Direct Debit, from initial application through verification to taking your first collection.

This article walks through the onboarding journey for ClubRight Pay Direct Debit, from your initial enquiry through to taking your first Direct Debit collection. For an overview of how ClubRight Pay Direct Debit works, see ClubRight Pay Direct Debit explained.

šŸ‡¬šŸ‡§ UK only: ClubRight Pay Direct Debit operates under the UK BACS Direct Debit scheme and is available to UK-registered businesses.

The journey at a glance

  1. Apply. Fill in a short form on the ClubRight Pay page to express interest

  2. Discuss and agree. Our team gets in touch to walk through your needs and the ClubRight Pay agreement

  3. Complete the onboarding form. Our Direct Debit partner London & Zurich verifies your business

  4. Start collecting. Once verified, your account is activated and you can begin taking Direct Debits

Step 1: Apply

To start, fill in the short interest form on the ClubRight Pay page: clubright.co.uk/clubright-pay. The form takes a couple of minutes and captures basic contact details so our team can reach out to you.

Step 2: Discuss and agree

A member of our team will be in touch shortly after you submit the form. In this stage, we will:

  • Walk through your current setup and what you are looking to achieve with ClubRight Pay Direct Debit

  • Answer any questions you have about the service, pricing, or how it integrates with your ClubRight account

  • If you are switching from another Direct Debit provider, discuss the bulk transfer process (see Bulk transferring your Direct Debits to ClubRight Pay)

  • Once you are ready to proceed, send you the ClubRight Pay agreement to sign

Step 3: Complete the London & Zurich onboarding form

Once your ClubRight Pay agreement is signed, you will be sent a link to the London & Zurich onboarding form. This form must be completed by the same person who signed the ClubRight Pay agreement, since London & Zurich is regulated by the Financial Conduct Authority and is required to verify the identity of all clients before collections can begin.

The form has four sections:

  • Company Information

  • Officers

  • Settlement Details

  • Additional Information

The specific fields shown within each section will vary depending on the business type you select (Limited Company, Sole Trader, Charity, and so on).

Documents to have ready

Before you start the form, have these documents to hand:

  • Two months of bank statements (PDF) for the business account where collected funds will be deposited

  • Company structure documents (PDF, JPG, JPEG, or PNG) if your business has a parent company

  • Additional supporting evidence (PDF, JPG, JPEG, or PNG) if your business is registered outside the UK

Information to have ready

As well as documents, you will need to provide:

  • Basic company details (legal name, registration number, VAT registration where applicable, trading address)

  • Details of your company officers

  • The business bank account where collected funds will be settled

  • The average and maximum transaction values you expect to collect

  • The expected number of Direct Debits you will process per month, given as a range

Why this information is needed

London & Zurich uses the information you provide to:

  • Verify the identity of your business and the key individuals associated with it

  • Assess the potential risks of working with your organisation

  • Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

  • Protect the integrity of the Direct Debit service and prevent fraud

As part of this process, London & Zurich also runs electronic verification checks using the information provided, which may include reviewing data from credit bureaus and other relevant sources.

If you have questions while completing the form, click the question mark icon next to any field for more information, or contact London & Zurich at verify@landz.co.uk.

Step 4: Your account is activated

Once London & Zurich has confirmed your verification, your ClubRight Pay Direct Debit account is connected by our team. You do not need to do anything at this stage. ClubRight Pay simply becomes available in your account, ready for you to set up Direct Debit instructions for your members.

From application to activation can be as quick as 48 hours, depending on how quickly the onboarding form is completed and verification checks clear.

Your first automatically collected Direct Debit will be 6 working days from the date the mandate is set up against a member. This is the standard UK BACS Advance Notice Period and applies to all UK Direct Debits.

Moving existing Direct Debits from another provider

If you are switching from another Direct Debit provider and want to bring your existing members across without asking them to set up new mandates, your bulk transfer will be arranged as part of your onboarding. For the process and timelines, see Bulk transferring your Direct Debits to ClubRight Pay.

Have more questions about setting up ClubRight Pay Direct Debit?

If you have questions that are not covered here, or you would like to discuss whether ClubRight Pay Direct Debit is right for your club, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard, and we will talk you through it.

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