ClubRight Pay Direct Debit is our built-in Direct Debit collection service. This article explains what it is, how it works, what it costs, and what's included. For the actual sign-up process, see Setting up ClubRight Pay Direct Debit.
š¬š§ UK only: ClubRight Pay Direct Debit operates under the UK BACS Direct Debit scheme and is available to UK-registered businesses.
What is ClubRight Pay Direct Debit?
ClubRight Pay Direct Debit is a BACS-compliant Direct Debit payment service, fully integrated into your ClubRight account. It is powered by our Direct Debit partner London & Zurich, one of the UK's leading BACS-approved Direct Debit processors. London & Zurich are regulated and authorised by the Financial Conduct Authority (registration number 712747).
In short: London & Zurich handle the Direct Debit infrastructure and compliance, you manage your members and collections through ClubRight.
How it works
Once your ClubRight Pay account is active:
You can set up Direct Debit instructions for members online, by phone, or face to face
Members do not need to set the Direct Debit up with their bank, it is created from within ClubRight
Your collections run automatically on the dates configured for each member
Funds are settled to your business bank account within 4 working days of collection
The UK Direct Debit Guarantee gives your members the same consumer protections as any other UK Direct Debit
For full details on collection cycles, advance notice periods, and what to watch out for when freezing or cancelling memberships, see Direct Debit timings explained.
What's included
ClubRight Pay Direct Debit gives you:
Online, phone, and face-to-face Direct Debit setup for new members
Mandate reinstatement tools, so members can renew a cancelled mandate without re-entering bank details
Concierge migration from another Direct Debit provider (see Moving existing Direct Debits below)
Automatic retry of failed payments
Overdue payment management
Automated handling of cancelled mandates
Free integration with Xero accounting software
Optional Bespoke Service User Name (SUN) to put your business name on member statements
Some features depend on your ClubRight package. For current package details, see clubright.co.uk/pricing.
How much does it cost?
ClubRight Pay Direct Debit uses a flat per-successful-transaction fee. You only pay when a collection is successful, and there are no charges for failed Direct Debit attempts. There are also:
No setup fees
No minimum collection volumes
No contract or tie-in period
No hidden, line, amendment, or bounce fees
For current per-transaction pricing, see clubright.co.uk/pricing.
How long does setup take?
Application to active account: as little as 48 hours from application, subject to Money Laundering and Customer Due Diligence checks carried out by London & Zurich
First automatically collected Direct Debit: 6 working days from the date a new mandate is set up. This is the standard UK BACS Advance Notice Period and applies to all UK Direct Debits
For the full sign-up journey, see Setting up ClubRight Pay Direct Debit.
Showing your business name on member statements
By default, members will see "MyMembership" on their bank statements when ClubRight Pay collects their Direct Debit. This is the standard service user name for ClubRight Pay.
You can optionally upgrade to a Bespoke Service User Name (SUN), which puts your own business name on member statements (for example "Healthy Club"). Real-world data shows this typically improves collection performance and retention by around 3%, since members recognise the payment. For Bespoke SUN pricing, see clubright.co.uk/pricing.
If you already have your own Direct Debit Service User Number, contact us for a tailored quotation.
Moving existing Direct Debits from another provider
If you currently collect Direct Debits through another provider, your existing DD members can be moved across to ClubRight Pay without setting up new mandates. This is handled as part of your onboarding through a bulk transfer.
For the process, timelines, and what your members will see, see Bulk transferring your Direct Debits to ClubRight Pay.
Supported business types
ClubRight Pay Direct Debit supports UK-registered:
Limited companies
Charities
Trusts
Partnerships
Sole traders
Security and compliance
ClubRight Pay Direct Debit is fully BACS-compliant and protected under the UK Direct Debit Guarantee. London & Zurich, our Direct Debit partner, is regulated and authorised by the Financial Conduct Authority under registration number 712747. All Direct Debit compliance, regulatory reporting, and infrastructure is managed by London & Zurich, so you can focus on running your club.
Have more questions about ClubRight Pay Direct Debit?
If you'd like to discuss whether ClubRight Pay Direct Debit is right for your club, or you have questions that are not covered here, our Customer Success team is happy to help. Reach out via the orange chat button at the bottom right of your ClubRight dashboard, and we will talk you through it.
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