Text Messaging
Text messaging is the most direct, and the quickest, form of communication which can be used to great effect in your business.
ClubRight allows you to send a text message for many reasons;
Welcoming text to a new customer
Sending Happy Birthday wishes
Communicating a space on a Class waiting list has become available
Chasing a missed payment
Communicating important or urgent club news (for example a temporary class cancellation or pool closure)
in addition to many other use cases.
It is the immediacy of texting a customer that makes it such a powerful form of communication to use with your members.
How do I start using text messages?
Visit HERE to follow our SMS Set-up guide
Once you are enabled for the SMS service:
To send an Individual Message go to the Member's Profile click on the Comms Hub, then click "Send" and put a checkmark next to "Send SMS".
To send a Group Message go to the Members Grid, and then filter/select who you wish to send a message to. Once only members you want to text are shown are any filters are applied, click "Selected Member Options" on the top right of the screen, and then click "send message". Once again put a checkmark next to "Send SMS" and compose your message, select your consent options, and click 'Send when ready.
ClubRight also enables you to have a 2-way text conversation. This enables your customer to reply back which will appear in green as a new message on the dashboard, you can then reply back, as part of a 2-way text conversation. All text conversations are tracked on each member's profile.
Text can provide much quicker responses, as people are more likely to see a text on their phone than an email. You are therefore more likely to get a faster response back, especially if it's key that are able to let a member know something important quickly, like "tonight's class is cancelled."
How much does it cost?
Click HERE to view our SMS pricing