Results for “collect a one off payment using gocardless”

30 results

• Troubleshooting overdue members

  Why members become overdue, how to spot them in ClubRight, and how to collect the missed payment.

• How does a member set up or change their Direct Debit?

  How members and staff set up or change a Direct Debit, by route and by provider, including lead times.

• Why has a member's Direct Debit failed?

  Common reasons a member's Direct Debit can fail, how to identify which one has occurred, and what to do to recover the payment.

• Using GoCardless in ClubRight

  How GoCardless works in ClubRight for existing customers, including payouts, mandates, notifications, and missed payments.

• How are failed payments retried?

  How automatic retries work for each payment provider, including how many attempts are made, how often, and when they stop.

• Payments overview

  The different payment methods you can use in ClubRight, including cash, card, Direct Debit, standing order, and PDQ.

• Online joining process

  Walk-through of how a prospect joins your club online, what they see at each step, and how to share your joining link.

• Changing or upgrading a member's plan

  Move a member from one membership plan to another (for upgrades, downgrades, or plan switches) without cancelling their membership.

• How much would I save if I switched from GoCardless to ClubRight Pay?

  How ClubRight Pay Direct Debit fees compare with GoCardless, who saves, and how to work out your own saving with our pricing calculator.

• Changing a member's Direct Debit payment date

  How to change the Direct Debit collection date for a ClubRight Pay or GoCardless member.

• Till and point of sale overview

  How to use the ClubRight till: starting a sale, taking payment, applying discounts, and completing the sale.

• Payment methods compared: Direct Debit, Card, Cash, and Standing Order

  How Direct Debit, Card, Cash, and Standing Order compare in ClubRight, and which to choose for your club.

• Adding and removing member bookings manually

  How to book a member into a class from the diary, take payment, add someone to a class that's full, see why an unpaid booking is under Awaiting Payment, set regulars, check in, or remove them from one session or every future session.

• Direct Debit timings explained

  Key timescales for Direct Debit payments in ClubRight, including new mandate setup, collection cycle, and when to freeze or cancel.

• Refunding a member: process and rules

  How to issue refunds in ClubRight for Direct Debit, card, and cash payments, including timings and the partial-refund limit.

• A member has been charged twice

  How to spot, check and refund a duplicate charge in ClubRight, and the common causes.

• Why can't my member book a class?

  The common reasons a member can't book a class, how to fix each one, and how to let members book busy classes before pay-as-you-go customers.

• Adding a bolt-on to an existing member

  How to add a bolt-on to a member already on a plan, or take one off, by re-adding their membership with or without the bolt-on.

• Setting up and using credits

  How to set up credit packs for activity access, how members use credits, and how to remove or refund credits.

• What is Milo, and what can it do for my club?

  What Milo is, what it can look up and change for you, what it can't do, who at your club can use it, and how to reach a person.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• ClubRight Pay Card explained

  How ClubRight Pay Card works, including supported payment methods, the integrated terminal, costs, and security.

• Pro-rata charges explained

  Understand what a pro-rata charge is, how ClubRight calculates it, and how to turn it on or off for a membership plan.

• Selling, closing, moving, or expanding your club

  What to do when you sell, close, relocate, or expand your club, including how to notify us and your payment providers.

• Changing membership prices in bulk

  How to update the price for many members on a plan at once using Bulk Payment Actions, and what to check before you do.

• What do the payment statuses mean?

  What Pending, Requested, Success and Failed mean on a member's payments, when a member counts as overdue, and why they can still show as overdue after paying.

• Manually adding a membership in club

  How to add a membership plan to a member's profile in club, step by step — from choosing a plan to taking payment.

• What happens when a member charges back a card payment?

  What a chargeback (card dispute) means for your club with ClubRight Pay Card: how you're told, how the payment shows in ClubRight, how to dispute it, the fee, and what to do with the membership.

• Setting up Referrals

  Reward members who refer friends and family, with rewards applied automatically when a referred member joins.

• Cancelling a membership: process and what to expect

  How to cancel a member's membership in ClubRight, immediately or on a future date, and what happens when you do.