This article is for both Clubright Pay and Gocardless paying members.
Note - If you would like to change a direct debit payment for a Harlands or DFC-paying member then please contact those organisations to do so.
The process for changing a Direct Debit date is in two steps; firstly, we are going to cancel the member's current plan, and then we are going to add the same plan, but with a revised payment date.
Step 1
Locate and cancel the current plan:
Locate the member you wish to change the payment date on
Click the Memberships Tab
Select Edit on the Membership Plan you wish to adjust
Select Options in the Membership Plan tabs
Select Cancel and you will be cancelling now, rather than a a date in the future
IMPORTANT - if the next Direct Debit is less than 4-working days away, you cannot carry out this process now. Please wait until the impending Direct Debit has cleared!
Step 2:
Add the same plan again to the member, but with the new payment dates:
Select Add Membership
Locate the same plan in the list of available plans
Ensure the collection day is set to immediate
Select the Earliest Payment Date to be the new date of your choice
Ensure everything else is set-up as you require
Click "Add"
Ensure the new subscription is set-up correctly, and depending on when the first payment is due, you may be prompted on how you wish to take the next payment, either via the till, or as a one-off Direct Debit - make your selection accordingly
Important - Please ensure the Earliest Payment date is a minimum of 4-working days away!
Adjust the Collection day and Earliest Payment date from this screen:
