With ClubRight we allow you to see who is active or overdue on your system as well as deny entry where necessary until a payment is made.
Reasons a member is overdue:
The member does not have sufficient funds in the payment bank account.
To see this go to the member's profile, membership tab, click edit on the overdue membership, and under the payments tab you can then see this as failed.
The member has cancelled the stored bank info.
To see this you will go to the member profile, and then under the payments tab, you can see it has been removed/cancelled.
There is not enough time to collect a new plan automatically.
With GoCardless they need to be set up 5 days before the next payment to be taken automatically, otherwise, it may turn overdue as the payment is not collected manually. ClubRight pay is 6 working days in advance.
A new plan has a joining fee / pro-rata.
If a new plan has been setup, joining fee's and pro-rata are always asked for upfront and need to be taken manually.
No payment method is setup.
To setup a payment method you will go to the membership plan on the members profile, then click the payment option
Cancelling a requested payment
If the member has a requested payment by direct debit, then cancel this request it will be seen as failed. This means if you then re-request this and it is requested after the payment date for example a payment is on the 1st however it will be taken on the 3rd it will be overdue from the 1st till the 3rd as the last payment failed.